IT Infrastructure & Operations Lead

Department: Information Technology  

Hiring Manager: Director of Information Technology  

FLSA Status: Salaried, Exempt   

Working Status: Full Time 

JOB SUMMARY

UBE Corporation America Inc. is seeking a highly motivated and experienced IT Infrastructure and Operations Lead to oversee enterprise computing, telecommunications, and end-user support services for our U.S. operations. This role is critical to maintaining robust, secure, and high-performing IT infrastructure services in a dynamic and compliance-driven environment.

JOB RESPONSIBILITIES:

Infrastructure and Operations Management:

• Oversee enterprise computing services, including server infrastructure, storage, and Cloud operations.
• Manage telecommunications services across voice, data, mobile, and videoconferencing platforms.
• Monitor and address infrastructure risks, capacity issues, and performance gaps; lead modernization and remediation projects as needed.

End-User Support:

• Direct the delivery of help desk, local IT support, PC lifecycle management, software configurations, and printing services.
• Organize and manage the service delivery organization, including coordination of third-party vendors and regional teams for 1st and 2nd level support.
• Supervise the IT ticketing process, driving continuous improvement, and maintaining high service levels.

IT Security and Compliance:

• Ensure implementation and ongoing management of IT security controls aligned with corporate policies and industry best practices.
• Collaborate with global security teams to align local infrastructure with security and compliance standards.

Project and Change Management:

• Lead business change requests and infrastructure projects, ensuring alignment with enterprise processes and standards.
• Provide technical leadership and solutions to support requested changes and evolving business needs.
• Act as Project Manager for infrastructure transformation initiatives, delivering on time, scope, and budget.

Strategic Planning and Governance:

• Work with the IT Director in preparing the IT strategy, managing the IT budget, and controlling infrastructure-related expenditures.
• Align IT infrastructure and architecture standards across UBE’s U.S. operations with corporate and global policies.
• Collaborate with global IT teams (UIS/UBE) to ensure consistency and integration of local systems with the enterprise IT architecture.

Vendor and Procurement Management:

• Lead IT procurement processes and manage vendor contracts to ensure cost-effective, timely, and high-quality delivery of infrastructure services.

BASIC QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Systems, or a related technical field (Master’s preferred).
• 8+ years of progressive experience in IT infrastructure, operations.
• Hands-on experience with server and network infrastructure, ITIL-based service management, and project delivery.
• Strong knowledge of cybersecurity practices, infrastructure lifecycle management, vendor management, IT procurement, contract lifecycle, and vendor governance.
• Excellent communication and leadership skills, with the ability to engage both technical teams and business stakeholders.
• Experience supporting multi-site manufacturing operations.

PREFERRED QUALIFICATIONS:

• Experience integrating infrastructure support during site expansions or new plant activations.
• Understanding of manufacturing plant operational requirements and industrial IT compliance (e.g., cybersecurity, data protection).
• Prior experience coordinating with cross-functional teams.
• Bi-lingual capabilities with English + Spanish or Japanese. 

Equal Opportunity Employer Statement: UBE Corporation America Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability.