Service Operations Inventory Analyst (L2) Reference Number: 28833 Waterdown, Ontario Primary Responsibilities Assist in the management and coordination of the end to end activities of the repair and upgrade process, to ensure successful completion and return of the customer’s product. Communicate to the internal Customer Service team, on a regular basis the status of the service event actions including issues impacting delivery as promised and/or contracted. Resolve and escalate issues impacting on time deliveries and revenue recognition Participate in the maintenance of a capacity plan and repair schedule for the Service Centers Facilitate regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met Track and communicate due in Returned Material Authorization (RMA) to the Service Center and Materials team. Pre-stage material and resources to meet customer commitments Ensure repair data is complete and accurate in the ERP system Update entries into U.S Government IUID registration site Report Service Center RTAT overall and Customer experience RTAT Track data accuracy and provide feedback to Service Providers and WSC Management Team Monitor, validate, and report on data accuracy and support provided Identify inventory avoidance/reduction opportunities Assist the management of inventory via rework or scrap Required Capabilities Knowledge of inventory, supply chain, and production control processes Strong analytical and query skills to investigate, comprehend and drive resolution of all aspects of material and supply chain issues Strong oral and written communication skills Ability to learn and grow within a fast paced environment Good interpersonal skills Ability to prioritize workload and coordinate activities inter-company and amongst multiple departments Competent user of Microsoft Office tools with an emphasis on Word & Excel, PowerPoint, Team player attitude with a high sense of urgency to respond to time-sensitive issues Action oriented/results driven Desired Education and Experiences Must be eligible to meet requirements for Controlled Goods Program (CGP) Minimum three (3) years experience in Customer Administration or Repair Management environment University Degree/College Diploma in Business Operations, Supply Chain or related field an asset CPIM Certification is an asset Knowledge of repair scheduling and capacity planning Knowledge of ISO9000/AS9100 standards is an asset Experience with Export Controls, ITAR and controlled goods a plus Experience in aerospace/military product support an asset