Essential Job Duties and Responsibilities: As part of the Levallois assistance team, your main responsibilities will be as follows: - Telephone reception, support and advice for travelers and expatriates in difficulty during international travel,- Setting up the logistical aspects of evacuations and repatriations, in collaboration with medical and safety experts,- Documentation of interventions on the various dedicated platforms,- Monitoring the financial and contractual aspects of assistance cases,- Collaboration with our worldwide assistance centers to organize assistance and/or logistical arrangements,- On a voluntary basis, occasional back-up missions to our assistance centers in Nouméa, Milan, Madrid and Mauritius.Conditions: 35-hour permanent contract Working hours between 07:30 and 22:30, on rotating shifts Remuneration: 2250 Euros gross per month *13.5 months + statutory supplements About you: With a minimum of 2 years' higher education, you are fluent in English and French. Italian, Spanish or Portuguese as a third language would be highly appreciated. You have initial experience in customer service and are comfortable using IT tools and media. You are organized, rigorous and able to adapt to changing situations, You have an appetite for teamwork, a sense of empathy and sensitivity to the needs of others, Last but not least, you have a definite attraction for international, multicultural and dynamic environments! Benefits: Global Work Environment: Thrive in a matrixed, international, and multicultural workplace that encourages diversity and collaboration. Transportation Support: Receive up to 50% reimbursement for public transport. Health and Well-being: Enjoy comprehensive health insurance coverage. Indulge in meals with a 60% employer-covered meal voucher, valued at 9€, Generous Time Off: Enjoy 26 days of annual leave per year after 1 year of seniority . Additional Perks: Access various other benefits, including gift vouchers, holiday vouchers, culture vouchers, and more, enhancing your overall work experience. #EUROPE