CLOSING DATE 27th NOVEMBER JOB DESCRIPTION AND PERSON SPECIFICATION Job Purpose: To ensure the effective co-ordination and delivery in the day-to-day operation of the facility, working as part of a team to ensure the ongoing successful delivery of health & fitness services to the public. Responsibilities: Provide excellent customer service on all aspects of the venue/facility to ensure the ongoing successful delivery of the service to the public. Improve member retention by increasing the number and quality of customer inductions and programmes on the gym floor. Deliver high quality fitness classes as and when required to satisfy the needs of the membership Responsible for promoting fitness classes in order to achieve business and financial targets Increase the numbers of members and Pay as you go members by actively being involved in organising and promoting appropriate initiatives, events, membership packages etc. Attend training courses as and when required from the Centre. Take an active role in the day-to-day operation of the centre to ensure the ongoing successful delivery of service to the public. Implement all statutory guidelines to provide a safe environment for customers and staff Carry out the correct opening and closing procedures of the building Ensure that services are delivered with a customer focused ethos. Positively represent Live Borders internally and externally e.g. at networking events, meetings, conferences and exhibitions to enhance and strengthen the Live Borders’ profile. Comply with, and ensure compliance with, all Live Borders policies and procedures. Promote equal opportunities in service delivery. As an employee, you must take reasonable care for the health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and / or training received. This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as may be required to meet the needs of the Service or Live Borders. Other details: Many elements of this job require the post holder to be physically fit and active. Requirement to work out of hours or weekends – regular evening and weekend work will be required. Requirement for PVG/Disclosure check – yes Education Essential: A good all round standard of education Gym Instructor level 2 preferred but training offered to the right candidate Desirable: Personal Training Level 3 First aid at work Exercise to Music Level 2 Experience Essential: Experience of delivery high standards of customer service Desirable: Experience of working in a target driven environment and having accountability for sales targets Skills & Knowledge Essential: Ability to communicate effectively Excellent customer care skills Organisational skills Ability and desire to take ownership of responsibilities Desirable: Knowledge of operational processes and procedures Have the ability to be proactive with sales Personal Attributes Essential: Ability to operate effectively as a member of a team Capabilities to work with minimum direct supervision The ability to motivate others The setting and delivery of high standards INFORMATION FOR ALL JOB APPLICANTS Evidence of Right to Work in the United Kingdom As a result of the Asylum and Immigration Act 1996, Live Borders requires every employee to provide evidence of eligibility to work in the UK. This will be required from the successful candidate prior to the appointment being made. Please do not send documentation at this stage. There are a number of specified documents which you could provide, some of which are list below. Only one is required: A passport describing the holder as a British Citizen A passport containing a Certificate of Entitlement issued by, or on behalf of the Government of the United Kingdom, certifying that the holder has the right of abode in the UK. A passport or national identity card issued by a State which is a party to the European Area Agreement and which described the hold as a national of that state. A registration card which indicates that the holder is entitled to take employment in the UK A birth certificate issued in the United Kingdom or in the Republic of Ireland, with documentary evidence of their National Insurance Number. A certificate of registration or naturalisation as a British citizen, with documentary evidence of the National Insurance Number. Disclosure Scotland The successful candidate will be subject to a Protecting Vulnerable Group registration to become a member of the Disclosure Scotland PVG Scheme, if this a requirement of the post. The cost of this registration will be met by Live Borders. Live Borders For more information about Live Borders please visit our website www.liveborders.org.uk Please contact our People Team on recruitment@liveborders.org.uk if you require any other information about working for Live Borders.