Inside Sales Consultant – Product Specialist Location: Johnson Controls, Manchester What you will do As an Inside Sales Consultant – Product Specialist, you will sit in the Inside Sales Team and play a key role in driving business growth by managing customer relationships, supporting sales activities, and promoting Johnson Controls’ TFIS product portfolio. You will: Handle inbound and outbound customer interactions via phone and email, ensuring timely responses and exceptional service. Manage international shipping and customs documentation for product deliveries. Prepare and follow up on quotes, identify cross-selling opportunities, and enable revenue growth. Build and maintain strong relationships Liaise with external customers and internal stakeholders at all levels, including senior leadership and provide updates as required. Continuously develop your technical product knowledge to provide expert guidance and solutions. How you will do it You will succeed by combining strong organizational and communication skills with a customer-first mindset: Use CRM systems and MS Office tools to manage sales pipelines, track opportunities, and maintain accurate records. Collaborate with cross-functional teams to ensure smooth order processing and compliance with international shipping requirements. Proactively chase quotes and identify opportunities to upsell or cross-sell products. Deliver clear, professional communication across all levels of the business, ensuring alignment and customer satisfaction. Stay informed on product updates and industry trends to position Johnson Controls as a trusted partner. What we look for Experience: Proven background in inside sales or customer service, ideally with exposure to international shipping and customs documentation. Skills: Highly organized with strong administrative capabilities. Excellent communication skills, comfortable engaging with senior leaders and external customers. Customer-focused with a proactive approach to problem-solving and business growth. Technical: Proficiency in MS Office and CRM systems. Mindset: Eager to learn, adaptable, and committed to developing product expertise. #AVRIL #LI-Hybrid Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.