Guest Support Worker Posting Type: Internal (CUPE Local 5478) Rate: $24.75/hour Employment Type: Permanent, Part Time (2 positions) Location: Main Building Shifts: Position A; 24 hours per pay period. Position B; 28 hours per pay period. ** please reach out to Madison or Lisa for specific schedules** The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests. What You’ll Do Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries Build rapport using harm-reduction, trauma-informed, and person-centered approaches De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers Collaborate with internal teams and external partners to ensure continuity of care Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices Maintain accurate notes and contribute to communication and documentation Participate in team meetings, training, and service improvement initiatives Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands Open to cross-training across Mercy House What You Bring Post-secondary education in healthcare, social services, or related field Experience in shelters, residential care, or community support Knowledge of community resources for those facing homelessness and addictions Strong communication, interpersonal, and problem-solving skills Ability to work with diverse populations and a commitment to equity and inclusion Comfortable with physical tasks (lifting up to 50 lbs) Able to work independently and in a team Clear Record of Conduct and Vulnerable Sector Check required. Equivalent education/experience may be considered. Candidates must have a satisfactory performance and attendance record, which will be considered during the selection process. CLOSING DATE: EOD, Tuesday, September 23, 2025 Apply here directly! Best of luck.