Job Title: Systems Excellence Manager Location: Manchester/Birmingham/London Role Overview: The Installation Excellence Manager is responsible for ensuring the successful delivery of installation projects across both the region and all Business units within Land Based Security. This role focuses on driving operational efficiency, improving installation quality, and enhancing customer satisfaction through process optimization, performance tracking, and team coordination. Key Responsibilities: Operational Leadership Manage day-to-day Systems improvement initiatives/activities, including Problem Solving events, supporting business performance to ensure projects are delivered on time, within scope, and to quality standards. Develop, monitor and report on Systems KPIs, identifying trends, root cause and areas for improvement. Process Improvement Identify and implement best practices to streamline installation workflows and reduce inefficiencies. Support continuous improvement initiatives using Lean, or similar methodologies. Team Coordination Collaborate with field teams, project managers, and functional partners to ensure delivery of business improvement initiatives. Provide coaching and support to Systems operational staff, in driving operational efficiency through margin slippage reduction and improved utilisation. Customer Focus Act as a point of contact for installation performance related escalations identify common trends and implement both short and long term solutions to address. Work closely with customer success, Sales, Systems and Service teams to ensure a seamless customer experience. Compliance & Quality Ensure all installations meet safety, regulatory, and quality standards. Conduct post-installation reviews and drive corrective actions where needed. Qualifications & Experience: 5+ years of experience in installation, field services, or operations management. Strong understanding of installation processes and project delivery. Experience working with cross-functional teams and external partners. Excellent communication, organizational, and problem-solving skills. Familiarity with continuous improvement tools and methodologies. Bachelor’s degree in Engineering, Business, or related field preferred. Core Competencies: Operational Execution Process Optimization Customer Orientation Team Collaboration Analytical Thinking Quality & Compliance Focus Why Join our team? Competitive basic salary Annual Company Bonus Scheme Pension – we match up to 7% 25 days holiday plus bank holidays Company Vehicle Industry leading Health & Safety and an employee assistance program Career progression opportunities Our team average 20+ years length of service The opportunity to become a valued member of our Winning Team Staff referral scheme up to £2,000 Rewards & recognition programmes #RMDFL Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.