Inside Sales Manager Location: Telford Head Office Based Hours of Work – Monday to Friday 9am – 5.30pm (3 days minimum office based per week) Salary: £30-£35k based on experience with a monthly bonus scheme offering an OTE of £20,400 We are looking to recruit an Inside Sales Manager to join our Inside Sales team at our Head Office in Telford. The Inside Sales Manager is responsible for leading and developing multiple teams within the inside sales operation, comprising SMB and Mid-Market sales teams. The role requires the effective management, motivation, and development of team members across varying roles (C-RAMs, R-RAMs, A-RAMs and D-RAMs), as well as the Mid-Market Inside Sales function. Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service If you enjoy leading by example and motivating a sales function, you are competitive and target driven and pride yourself on getting the best from your team, then this could be your next career move! As an Inside Sales Manager your responsibilities are: Fully accountable for the quality and productivity of personal and team activity, meeting agreed target levels. Monitor and review the team’s performance, tackling and addressing training issues and performance managing quickly effectively. Keeping in line with business procedures to ensure the highest possible standards are maintained. Continually develop and motivate the team to improve performance in all areas, including CRM Systems, customer experience, productivity, cost, promotions, and quality indicators. Develop and implement sales strategies with the Head of Commercial Operations and external sales managers to maximise both SMB & Mid-Market inside sales performance. Monitor and analyse sales metrics to identify retention, growth, and compliance opportunities. The ideal Inside Sales Manager will have: Previous experience of managing and motivating a team Demonstrable, successful sales experience Experience of working with CRM and reporting systems Strong skills in Microsoft Office. Specifically, Outlook and Excel Excellent communication and presentation skills across all areas Ability to manage multiple sales channels and teams, collab with key stake holders Demonstrable track record of delivering sales growth, retention, and margin improvement. As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment. Agency CV’s will not be accepted. #INDMPUK The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.