Location: Huntingdon Contract: Full-time, with flexibility for part-time/Permanent Salary: dependent on experience & skills At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who we are? Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more. IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job. If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us. What will you be doing as a Contact Team Member? We’re looking for a Customer Side Leakage Agent to join our IMA OMC team in a vital technical and customer-focused role. Using smart meter technology, you’ll help detect, investigate, and resolve customer-side water leaks—supporting efficient water use, reducing waste, and improving customer outcomes. This is an office-based role where you’ll carry out remote investigations and virtual visits, working closely with customers and internal teams to manage leak cases from first detection through to resolution. You will have strong communication skills including verbal and written to assist our customers across a range of channels in line with our ‘Make today great’ work ethos. You will have expert knowledge of SAP and Puzzel as methods of booking and contact with our customers. There will also be an understanding of any other forms of contact that will assist our customers including social media, self-service, email or any other forms of contact method. You will also have a basic understanding of Oracle and will work closely with the relevant scheduler or team to ensure the customer’s needs are met. What it will take to do this job · Takes ownership and follows issues through to resolution · Communicates clearly, honestly and with empathy · Adapts communication style to suit different audiences · Uses data and insight to make informed decisions · Actively looks for ways to improve how things are done · Understands how their role contributes to Make Today Great for customers · Ensure ideas are implemented in order to drive continuous improvement. · Engage and support process improvements to maximise first time resolution for our internal and external customers. A little bit about your skills, experience and behaviours…. · Excellent communication skills · Ability to think commercially · Understanding of the regulatory and operating environment · Able to translate technical knowledge to others · Resolve issues or provide a clear handover · Take ownership for problems or requests made of me and explain what I will do · Develop relationships that will build others’ trust in me by consistently showing respect and sensitivity, listening to other perspectives and by sharing my own knowledge and skills · Be open and honest in my dealings with others · Understand the importance of, and follow the rules for, protecting people’s data Why Anglian Water? Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include: · Bonus scheme · Private health care · Competitive pension scheme · Up to 26 days annual leave rising with length of service · Flexible benefits to support your wellbeing Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong. If you feel this is the next move for you, please apply today! Closing date: 5th January 2026 #loveeverydrop We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team resourcing@anglianwater.co.uk’ To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date. If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice. Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.