Job Purpose / Overview The HR Assistant is integral to the development and success of Human Resources in West Burton Energy and will assist and support the HR Manager. The team is a central support to West Burton Energy’s operational Human Resources team and all employees and is responsible for the provision of quality administration information, guidance and support through the areas of Payroll, Recruitment, HR Administration, Learning & Development, Compensation & Benefits, and HR Information Reporting. This position would suit a proactive, enthusiastic, methodical and adaptable team player with excellent interpersonal and customer focused skills with a keen eye for detail. The ideal applicant will have experience of working in a customer service environment and will be able to use their experience to quickly identify the customer needs and provide an efficient and accurate solution. They will ideally have experience of working in an HR or Payroll field. Contextual Information Operating Environment The HR Assistant position reports to the Human Resources Manager. The position interfaces with all discipline areas of the business and wider external stakeholders. Human Resources are responsible for delivering, redesigning and consolidating HR and Payroll support activities. The HR Assistant is responsible for the accurate delivery of payroll processes and employee benefits, for around 80 monthly paid employees, in time to meet the monthly payroll deadline and in compliance with both company policy and HMRC legislation, and in line with internal audit controls. The HR Assistant will contribute to the success of the function by supporting change and striving to achieve high levels of customer satisfaction. A professional, efficient, courteous and confidential approach will be essential. The successful applicant for this role will need to take an active interest in their self-development. Principal Accountabilities (Outputs of the Job – Activities & Decisions) There are a broad range of activities an HR Assistant will undertake in supporting the life cycle of an employee, including: HR Administration Flexible Working/Work-Life Solutions Maternity, Paternity & Adoption Personal details changes Subject Access Requests Probation / Right to work in UK reviews Absence and Leavers LEAP Applications Purchase Order requisitions Employment and financial references Learning & Development – organise & track training Working Time Monitoring Induction Monitoring Produce, analyse and present monthly HR metrics including site reports Annual Employee Engagement Survey analysis & reporting Payroll and Benefits Maintain employee payroll database in Bamboo HR, Avantus Flex Benefits system & TMF Horizon Manage New Hire processes Operation of the Flex Benefits and Company Healthcare schemes including liaison with individual benefit providers on product administration and invoicing Administer company-wide benefits (Gymflex, Cycle to Work, Childcare vouchers, Season Ticket Loans etc) including approval of monthly order lists and invoicing Manage Employee Contractual and Occupational Statutory Changes and Payments Respond to employee pay queries Managing changes to employee personal allowances Reoccurring payments & deductions for employees e.g. First Aid payments, TU Membership Process Attachment of Earnings Orders Respond to pay enquiries from HMRC and other statutory & non-statutory bodies Tax and NI queries and related statutory deductions Pension Pay queries Manage administration of employee Compensation and Benefits Recruitment – Vacancy through to Offer: Advise on process Adverts Applicant Management Maintaining Bamboo HR Recruitment system Recruitment Logistics Liaise with Managers Right to Work in UK verification Contractual Offers Pre-employment referencing Process new hire for Payroll & Benefits Training & Development Key user for Learning Management System (LMS) Support in developing and monitoring the annual training plan Booking of Leadership Training & Development This list is not exhaustive: All of the above activities require: Collaborative working Excellent Customer Focus including, written, telephony, email, face to face. All completed activities adhere to best practice, policy and process and any legislative requirements. Proactively manage relationships with stakeholders such as Managers, Benefit & Payroll Providers, Training providers, internal and external job applicants. Respond to all requests for information or support within an appropriate timescale. Support HR Manager with projects relating to new activities as and when required. Knowledge, Skills, Qualifications & Experience Knowledge & Skills Essential Ability to work under pressure and meet deadlines while handling multiple tasks Strong Payroll and/or HR administration experience Excellent attention to detail and an analytical mind-set Customer focus Good numeric and verbal skills Ability to identify process improvements and enact change Prioritisation skills Able to work collaboratively as part of a team and on own initiative Integrity Ability to communicate in a concise, clear and accurate manner and at all levels Strong working knowledge of Microsoft Excel Flexibility Desirable Understanding of taxable benefits & P11D reporting Qualifications & Experience Essential Studying towards or qualified in CPP, CIPD or IPP Desirable Knowledge of Bamboo HR & TMF Horizon Knowledge of SAP