Hotel Onboarding +Support Agent

HyperGuest is looking for a Hotel onboarding Agent to join our team in the Philippines! As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system We are looking for someone who is Self starter and looking to make a major impact in a fast growing company. *The position requires working on morning/evening shifts, including occasional weekends. Responsibilities Set up hotel's profile based on Department's guidelines Serve as a primary contact for customers during the Onboarding process Hospitality/Travel experience- Must! Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Implement customer support software tools Promote a "customer first" environment at all times Communicate with customers worldwide through video calls, online chat, and emails Understand customer outcomes and analyze customer needs Achieve high Customer Satisfaction and retention Requirements 3+ years customer success experience Experience in implementation of customer support software tools – A must Experience from Travel Tech/Hospitality/Online travel industry- big plus! Experience is solving technical troubleshooting Proven track record of working in a customer-facing role Excellent English both spoken and written – A must Knowledge and experience with hotels reservation and Channel Manager systems – A plus Strong analytical skills, with the ability to translate data into insights Passionate to provide great service to customers worldwide Availability to work in shifts including occasional weekends.