Company DescriptionJoin Us at Grosvenor CasinosAt Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.As a valued team member, you'll receive the following benefits:Competitive hourly pay rateTips: Receive a share of uncapped tipsPremium Pay Night Allowance: An additional £1 per hour after midnightPaid breaksFree car parkingHoliday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)Legal & General Pension Scheme: We contribute 3% to your pension.Life Insurance: Coverage provided for peace of mindLong Service Awards: Celebrate your career milestones with usOnline learning: Access supplementary online courses to enhance your skillsUniform: We provide a free team uniformRetail Discount Scheme: Enjoy discounts and offers at selected retailersEmployee Assistance Programme: Access to support and resources whenever you need themFood and Soft Drinks DiscountsJob DescriptionGrosvenor Casino, LutonIn the dynamic role of a Head Cashier, you must have previous casino experience.Your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction. With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor - coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence. QualificationsPrevious casino experience is essentialA history of accurate transactional work as a casino cashier to act as a role model to other cashiers. A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews A thorough understanding of the cash desk computer system A current PFL licence issued by the Gambling Commission Fantastic communication and social skills to ensure you excite and entertain all customers at all stages Additional InformationBe Part of What’s NextIf you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.We’re building something special at Grosvenor Casinos. Join us and be part of it.We’re for EveryoneAt Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.Candidates must be 18 years of age or older and have the legal right to work in the UK.