JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU'LL BE DOING Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities. Proactively seek opportunities to create memorable customer interactions assist customers & provide excellent service. Interact with shoppers & retailers in a courteous and efficient manner. Sell Gift Cards & familiarize all areas of the Store Financial program. Project a positive & a "can do" attitude over the telephone & in person. Develop & maintain strong relationships with retailers & educate them about the centre's services. Assist guests by providing directions/information, answering questions, & performing other centre specific services as assigned. Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs. Conduct all service functions of the Guest Services Desk. Assist in development & execution of existing & new Guest Services Programs. Maintain day to day service & administrative tasks related to Guest Services. Work with the Guest Services Manager to oversee Guest Services Representative training. Assist with promotional events as required. Be aware of the Guest Services Manual & the centre's Crisis Management Manual & maintain a clear understanding of Guest Service's role & areas of responsibility as outlined in the plan. Participate in special projects & assumes other duties & responsibilities as assigned. WHAT WE’RE LOOKING FOR High school education. Previous customer service experience preferred. Positive attitude & a strong desire to provide excellent customer service. Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers & all of the shopping centre personnel. Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism. Strong written, oral communication & listening skills. Conflict resolution/management skills. Must be friendly, approachable, proactive & solution focused. Computer skills including: Word & Excel. Flexible & able to work at least twice a week, weekends, nights & holidays. Estimated compensation for this position: 4,750.00 – 4,750.00 CAD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Burnaby, BC If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! 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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.