Company DescriptionTitle: Group ManagerLocation: Aldgate/Liverpool Street, LondonSalary: up to £65kBenefits: 33 Days holiday including bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 weeks enhanced maternity leaveSecondary carer leaveWedding/commitment day leaveFree meals on shiftBespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our Perkbox app; high street shops, holidays & cinemaWellbeing hubAccess to employee assistance programmeCycle to work schemeDo you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Group Manager who motivates their team across the estate, to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a General/Group Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!Job DescriptionThe Group Catering General Manager is responsible for the strategic leadership, operational excellence, and financial performance of a portfolio of contract catering operations across multiple sites. This role ensures the consistent delivery of high-quality food, service standards, and client satisfaction while driving commercial growth, compliance, and team development.Operational LeadershipLead and oversee multiple contract catering sites, ensuring consistent service delivery and operational excellenceImplement company standards, policies, and procedures across all locationsDrive continuous improvement in food quality, service, and operational efficiencyEnsure effective mobilisation of new contracts and smooth transitionsClient & Stakeholder ManagementBuild and maintain strong relationships with key clients and stakeholdersAct as the senior point of contact for client escalations and strategic reviewsLead regular client meetings, performance reviews, and business planning sessionsIdentify opportunities to enhance service offerings and add value to client contractsFinancial & Commercial PerformanceFull P&L responsibility for the group, including budgeting, forecasting, and cost controlDrive revenue growth through innovation, upselling, and contract developmentEnsure achievement of financial targets, margins, and KPIsMonitor labour, food costs, and operational expenditure to maximise profitabilityPeople Leadership & DevelopmentRecruit, develop, and retain high-performing management teamsCoach and mentor General Managers and senior site leadersFoster a positive culture focused on engagement, accountability, and performanceEnsure compliance with HR policies, employment legislation, and best practicesFood, Health, Safety & ComplianceEnsure full compliance with food safety, health & safety, and legal requirementsMaintain high standards of hygiene, allergen management, and food safety systemsLead audits, risk assessments, and corrective action plansChampion sustainability, ethical sourcing, and environmental initiativesInnovation & GrowthDrive food and service innovation aligned with market trends and client needsSupport business development initiatives, tenders, and contract renewalsCollaborate with culinary, marketing, and central support teams to enhance the offerQualificationsProven senior leadership experience in contract catering or multi-site foodserviceStrong commercial acumen with demonstrable P&L management experienceExceptional client relationship and stakeholder management skillsAbility to lead and inspire large, diverse teams across multiple locationsStrong understanding of food safety, health & safety, and compliance requirementsExperience in managing complex contracts within corporate, education, healthcare, or leisure sectorsAdditional InformationBaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.Join us and bring your unique perspective to our team.