This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Customer Operations Strategy & Experimentation Leader in the United States and United Kingdom. This role offers a rare opportunity to shape the future of Customer Operations at a global scale. As a strategic, innovative, and operational leader, you will define and execute long-term roadmaps, drive AI-powered experimentation, and translate strategy into measurable business outcomes. You will work across cross-functional teams to design scalable processes, pilot initiatives, and accelerate adoption of transformative technologies. This role demands a combination of strategic thinking, analytical rigor, and hands-on execution to build a future-ready, AI-enabled Customer Operations organization. The position provides significant influence on global operations while enabling rapid learning and continuous improvement. \n Accountabilities Partner with global Customer Operations leadership to define 3- to 5-year strategic roadmaps and transformation plans. Align enterprise strategy with customer needs and operational excellence, providing executive-level insights and scenario modeling. Lead a culture of experimentation by designing, executing, and scaling pilots to validate strategy and drive measurable outcomes. Develop repeatable frameworks and playbooks for experimentation, ensuring speed, rigor, and cross-team learning. Collaborate on organizational design, talent strategy, and capability building to ensure an AI-fluent workforce. Translate strategic initiatives into execution plans, aligning stakeholders, championing change management, and ensuring measurable business impact. Accelerate adoption of AI, automation, and digital transformation across Customer Operations. Requirements 6–10 years of experience in customer operations, strategy, product management, or innovation-focused roles. Proven track record in designing and executing strategic initiatives with measurable ROI. Strong analytical, storytelling, and executive communication skills. Experience in organizational design, capability development, and digital transformation. Global mindset with experience influencing across matrixed, cross-functional teams. Preferred: experience leveraging AI, automation, predictive analytics, or generative AI to deliver business results. Comfort with ambiguity and rapid execution in fast-paced, innovative environments. Benefits Competitive salary with eligibility for annual incentive bonuses. Comprehensive health, dental, and vision benefits (US-based employees). Retirement plans including 401(k) with match and Employee Share Purchase Plan. Wellness programs, mental health resources, and time-off initiatives. Flexible working arrangements to support work-life balance. Professional development support, study assistance, and sabbaticals. Opportunities for global impact and working with cutting-edge technologies. \n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1