German Speaking Customer Support (ebikes) fully remote within Europe

German-Speaking Customer Care – Bike Expert (Remote)

Category: Customer Support / E-Mobility
Location: Remote – Work From Home (Europe)
Employment Type: Freelance / B2B Contract
Languages Required: German (native/fluent), English (B2+)

About the Role

We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a German-speaking Customer Care – Bike Expert to join their fully remote team and provide high-quality support throughout the customer journey.

This role suits someone who enjoys customer interaction, works well independently, and has a genuine interest in bikes, technology, and sustainable mobility.

Key Responsibilities

• Handle customer inquiries via email, chat, and occasional phone support
• Advise customers on selecting the most suitable e-bike based on their needs

• Provide accurate product information and personalized recommendations

• Support customers with orders, deliveries, warranties, and after-sales queries

• Collaborate with internal teams to resolve escalated cases

• Maintain excellent service quality and customer satisfaction

• Contribute ideas to improve customer experience and internal processes

Candidate Profile

Required:

• Ability to work as a freelancer or via own company (B2B cooperation)

• Native or fluent German with strong written and verbal communication skills

• English at B2 level or higher

• Previous experience in customer support, service, or a customer-facing role

• Comfortable working remotely and managing tasks independently

• Strong problem-solving skills and customer-oriented mindset

Nice to have:

• Interest or background in bikes, e-mobility, or tech products

• Experience supporting customers in an e-commerce environment

Whats Offered

• 100% remote position – work from anywhere in Europe

• Flexible working hours within a broad daily schedule

• Freelance compensation with long-term collaboration potential

• Product training and continuous support

• Opportunity to work with a sustainability-driven, international team

Why Join?

Youll play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.