Salary £39,906.00 At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles. Excited to grow your career? We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers. We recognise that our people are our biggest asset. We hope you’ll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University. The University of Hull Sport & Active Wellbeing service has a reputation for delivering first class sport services both on the main campus and in the community. This is an exciting time to be part of the Sport & Active Wellbeing team and play a role in delivering an excellent customer experience for our students, staff, and community in the region’s premium sport and fitness facilities. Our team are committed to encouraging people to join in, belong and grow in our community, together. Reporting to the Head of Sport, the post holder will work closely with colleagues within the Sport & Active Wellbeing department, the wider directorate and other key areas across the university. The post holder is responsible for the full operational management of the Hull Sport Park facilities and fitness services ensuring that facilities are safe, clean and compliant with University of Hull and industry standards. Working closely with the Head of Sport and Hull Sport Management Team, the post holder will play a significant role in the growth and development of the Sport & Active Wellbeing service, contributing to the creation, planning and delivery of the department’s strategic and business objectives.The post holder will fulfil the role of Department Deputy, supporting the Head of Sport in their absence providing leadership and guidance to Hull Sport colleagues across all teams. This may include planning and organising resources while ensuring teams uphold the highest standards of customer service and student experience in its operations. The primary areas of responsibility within the role are leading a business area dedicated to the day-to-day operational delivery within the Hull Sport Park facilities providing an excellent experience to our students, staff and local community. With support from the Facility Manager, Fitness Manager and Assistant Facility managers, the role holder will have overall management of all customer enquiries and complaints to ensure they are dealt with appropriately and professionally, and escalated if required. The General Manager will lead, manage and develop the Operational arm of the Sport & Active Wellbeing service (operations team, reception & fitness) fostering behaviours, cultures and practices that align with those of the department and wider directorate. They will have overall responsibility for the continual review and development of services that enhance customer experience and generate further income. Working closely with the Booking and Events Manager and Fitness Manager, the General Manager will support business development and income generation opportunities specific to large-scale events and fitness initiatives, working with externals to do so. The role holder will have responsibility for fitness as a function including financial responsibilities. The role holder will offer guidance and assistance to staff from their business area during the planning and delivery of events where necessary. The role holder will manage the income and expenditure budgets for business operations and fitness; generating income from facility events activity that aligns with the department business plan, coordinate non-pay expenditure, build and manage forecasts and manage pay expenditure. Through the analysis and collation of financial reporting, they will inform Head of Sport of income generation progress and raise any potential financial issues or potential future issuesif and when necessary. The role holder will work closely with Finance to continually monitor income delivery against operational costs. In addition, the General Manager will also work collaboratively with the Sales & Experience Manager to identify external funding opportunities and complete relevant applications for submission as appropriate. Through a 365 day approach to appraisal and development and a robust training programme, all operational staff will have a full knowledge and skill to work within the Hull Sport facilities. The role holder will have responsibility for ensuring teams are fully trained, and identify any training requirements to deliver training as required, or delegate to managers. Oversee and support direct reports with people management elements, including performance or absence management, as well as managing potential misconduct cases to see them through end to end. The post holder will oversee the coordination of the operational staffing levels of the Hull Sport Park facilities in line with the operating safety standards and budget. They will delegate management tasks to managers within the team to ensure effective allocation of resources and budget for service delivery. The General Manager will be the departmental Health and Safety Manager responsible for creating, monitoring and reviewing all policies and procedures required to safely operate the Hull Sport Park. This includes but is not limited to standard operating procedure (SOPs), risk assessments, safe systems of work and legislative requirements. The role holder will also be expected to lead on any incident investigations following anything which is reported. The General Manager will represent Hull Sport and Student Services at wider cross campus health and safety groups and relevant projects, acting as a liaison to foster relationships internally within the University. They will also act as a liaison for external events to initiate and develop networks with other institutions and service providers and advertise the directorate’s services for potential clients The role holder will be a process champion for the department working with the Sport & Active Wellbeing Leadership team to develop a robust policy and process log for the department, ensuring adherence to this, as Sport & Active Wellbeing service work towards a customer services accreditation/award. They will role model and coach their teams on great customer service and best practice. Along with the wider Hull Sport Leadership team the role holder may provide Operational Facility Leadership (Duty Manager cover) when operationally required. GENERIC JOB DESCRIPTION The job duties and responsibilities listed below are intended to describe the general nature of the role. The duties and responsibilities and the balance between the elements in the role may change or vary over time depending on the specific needs at a specific point in time or due to changing needs in the department. Candidates should note that there may not be an immediate requirement to carry out all the activities listed below. Overall Purpose of the Role The role holder will: Provide professional advice and/or support, directly or indirectly, to faculty and/or department based upon a full understanding of a professional or specialised area of work Have gained a professional qualification (or are working towards) and/or vocational or professional experience. The role holder will be expected to contribute to longer term developments within the faculty/department by giving advice and specialist support Lead a team within the department and plan, prioritise and monitor to ensure effective use of resources Influence decisions or events by working collaboratively internally and externally to the University Evaluate and analyse information and use initiative and creativity to solve non standard problems For more information regarding the role please view the job description here. If you would like to be part of our future or have any queries, then please get in touch today - Talent@Hull.ac.uk If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.