General Manager - Shoreditch

As General Manager, you will lead our Shoreditch flagship and help define what Origin retail looks and feels like in London. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands-on leadership role with real on-the-floor presence and clear ownership of performance, people, and standards. What You Will Do Lead day-to-day operations, service quality, and front-of-house standards Build, coach, and develop a skilled and engaged team, including SCA training progression Own site performance across revenue, gross profit, labour, and cost of goods Champion Origin’s customer journey, coffee knowledge, and community presence Maintain strong health, safety, and food compliance standards Deliver in-store events, collaborations, and activations with central teams Act as a clear communication lead between the café and the wider business Who You Are An experienced hospitality leader with a background in speciality coffee or premium hospitality Commercially confident, operationally strong, and calm under pressure Passionate about people development, excellent service, and quality coffee Comfortable leading a high-profile, design-led flagship environment Values-led, inclusive, and consistent in your leadership approach Skills and Experience Experience managing a hospitality or speciality coffee site Strong financial capability across P&L, labour, and forecasting Proven people leadership and coaching experience Confident communicator with strong organisational skills Comfortable using Microsoft 365 and digital systems Experience in a B Corp or purpose-led business is a plus Why Join Origin You will lead an iconic flagship café and help shape Origin’s London presence from the ground up. You will work with people who care deeply about craft, hospitality, and impact, in a business that values purpose alongside performance. Everyone Is Welcome at Origin We welcome applicants from all backgrounds and experiences. If you do not meet every requirement but feel aligned with our values, we would still love to hear from you. Why Origin 26 days holiday, including your birthday off + flexible bank holidays All the coffee you could dream of – plus discounts on merch and partner products Work that’s meaningful, creative, and rooted in values Industry-leading brand with a people-first culture B-Corp certified and proudly independent SCA training and ongoing learning opportunities for all employees Enhanced family leave for every kind of parent Pension scheme with 5% employer contributions Access to a 24/7 Employee Assistance Programme & GP Service Enhanced sick pay, period leave & personal days Two paid volunteering days every year Everyone is Welcome at Origin We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need. Why Join Us? At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable. While you are here and before you apply, take a look at us on Instagram.