Company DescriptionTitle: General ManagerLocation: Halo Building Bristol Salary: £40,000Benefits: 28 Days holiday including bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 weeks enhanced maternity leaveSecondary carer leaveWedding/commitment day leaveFree meals on shiftBespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our Perkbox app; high street shops, holidays & cinemaWellbeing hubAccess to employee assistance programmeCycle to work schemeDo you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a General Manager who thrives on delivering extraordinary experiences, leads from the front, quality focussed and loves to inspire a harmonious and collaborative team, we would love to hear from you!Job DescriptionResponsibilities:Oversee the daily operations of a thriving cafe and busy hospitality section, ensuring smooth functioning and high-quality service deliveryCollaborate closely with the account manager, head chef, and client to maintain alignment with organisational goals and client expectationsLead the development and implementation of a health-focused food and beverage offering, keeping abreast of current trends and nutritional guidelinesFoster a culture of exceptional guest engagement, personally interacting with patrons to ensure satisfaction and address any concerns promptlySpearhead menu development initiatives, working alongside the head chef to create innovative, seasonal, and health-conscious offeringsConceptualise, plan, and execute internal events from inception to delivery, ensuring seamless coordination across all departmentsEstablish and maintain a robust system for collecting, analysing, and actioning guest feedback to continuously improve service quality and guest experienceManage and motivate a diverse team of staff, providing training, mentorship, and performance evaluations to foster professional growth and maintain high standardsOversee financial aspects of the operation, including budgeting, cost control, and revenue optimisationEnsure compliance with all relevant health and safety regulations, food hygiene standards, and licensing requirementsDevelop and implement marketing strategies to promote the cafe and hospitality services, increasing visibility and attracting new clienteleManage inventory and supply chain, negotiating with suppliers to ensure cost-effective procurement of high-quality ingredients and materialsRepresent the establishment at industry events and networking opportunities to build relationships and stay informed about sector developmentsImplement and oversee sustainability initiatives to minimise environmental impact and align with corporate social responsibility goalsFlexibility to work Monday to Friday with some evenings to cover internal events as requiredQualificationsPrevious experience commensurate with roleHave a contagious passion for food and customer serviceYou draw satisfaction from managing, training, and supporting a teamFinancially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance Excellent delegation and influencing skillsAbility to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressureMeticulous organisational abilities; high attention to detailConcise and effective verbal and written communicationAbility to adapt to challenges and opportunities with a solution-oriented perspectiveExcellent strategic thinking and critical reasoning skillsWorks according to the BaxterStorey core valuesAdditional InformationFor almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.Join us and bring your unique perspective to our team.