Front Desk Night Auditor

JOB OVERVIEW:

The Front Desk Night Auditor is a critical role responsible for supporting the night audit team and ensuring smooth front desk operations during late-night and early morning shifts at the hotel. This position requires strong attention to detail, excellent customer service skills, and the ability to work independently during overnight hours.

DUTIES AND RESPONSIBILITIES:

• Provide backup and relief for the primary night auditor, covering shifts as needed
• Perform nightly financial reconciliation and audit of hotel transactions 
• Process guest folios, ensuring accuracy of charges, payments, and account balances 
• Verify and balance daily cash and credit card transactions 
• Prepare daily revenue reports and financial summaries 
• Handle guest check-ins, check-outs, and room assignments during night shifts 
• Respond to guest inquiries and resolve issues professionally and efficiently 
• Manage incoming phone calls and guest communication 
• Maintain hotel security and monitor front desk areas 
• Post room charges and process guest billing 
• Update and maintain guest reservation systems 
• Assist with night audit software and hotel management systems
• Handle emergency situations and guest requests promptly 
• Maintain a clean and organized front desk area
• Print Out required reports to complete the daily flash from the system
• Start completing items on the AM Checklist prior to the first agent arriving for the shift
• Perform other duties as assigned by Management

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• High School diploma or equivalent required
• Previous front desk or hospitality experience preferred

Required Skills/Abilities

• Excellent attention to detail and accuracy with numbers.
• Ability to work independently with minimal supervision.
• Proficiency with computers; experience with Marriott PMS (FOSSE) preferred.
• Ability to remain calm and professional during emergencies or stressful situations.
• Basic accounting or bookkeeping knowledge is a plus

Schedule

The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. 

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process. 

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.   To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.