Company DescriptionFloor Duty ManagerLocation: Haberdashers Boys School, Butterfly Lane, Borehamwood WD6 3AF Rate of pay: £32,000pa Hours: 40 hours Weeks: 52 weeksBenefits:28 days holiday 3 volunteering days3 days grandparent leave24 week’s enhanced maternity leaveBespoke training and development opportunitiesPension and life insuranceDiscounts available on our Perkbox app; high street shops, holidays & cinemaWellbeing hubAccess to employee assistance programmeFree meals whilst at workCareer development opportunitiesHIT Apprenticeships for all experience levelsWe currently have an exciting opportunity for a Duty Manager to join the prestigious team at Haberdashers Boys School. This role offers the chance to work with a supportive team and staff. Due to the challenging location of Haberdashers Boys School, candidates must either drive or have their own mode of transport to reach the location.Job DescriptionThe essential ingredient at the heart of our business is our people so we are searching for an experienced Duty Manager with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.As a Duty Manager you will…To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.To regularly monitor customer feedback and produce a suitable action plan based on the results.To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.To ensure that you deliver what you promise to the customer, client and team.To ensure that all agreed service objectives are met in line with client expectations.To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potentialTo ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.To ensure that all staff are aware of their duties and the standards requiredTo assist in ensuring that all kitchen staff are aware of their Health and Safety responsibilityand receive the appropriate trainingTo attend training sessions and catering meetings when requiredTo take responsibility for the smooth and efficient running of the section/s as appropriateTo motivate and lead by example ensuring you and your team have fun at work and are proudof your efforts.QualificationsHave worked in a similar environment at a management levelBe a proven, hands-on leader, able to invest in your team and their developmentBe naturally outgoing and vibrant, display a real passion for food and customer serviceHave excellent Health & Safety knowledgeBe financially astute and have strong IT literacyBe innovative and creative and driven by excellenceStay up to date with current food trendsAdditional InformationWe pride ourselves on:People first We’re a company of individuals, united in doing our best for our clients.Great food, always Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.Food education We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.Respect in everything we do Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.Fresh thinking New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.This appointment is offered on the return of satisfactory professional references.