Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. #LI-KantarMedia Job Details Job Title: Field Technician Location: Hertfordshire/Cambridge/ Buckinghamshire/Bedfordshire/Northampton Remote Field based role Role Description Do you have a strong interest in new technology? Have you been active installing into the AV, Satellite or Networking market? If you know your HDMI from your Optical, are comfortable finding your way around a PC/Laptop, looking for a rare chance to join an established team forming part of global operations - and you reside in, or within easy reach of Bristol– we want to hear from you… We are looking for field technicians; The ideal candidate will have a wide-ranging technical skill set based around installation and fault finding of domestic networking, software and AV equipment. They will also have a clean, current, driving licence and be flexible on working hours and days as the role requires some evening and weekend shifts. We provide a non liveried company car, tools and laptop etc. The technician will also be responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes and will be covering a wide area along the Hertfordshire/Cambridge/ Buckinghamshire/Bedfordshire/Northampton regions. We would also consider a background in commercial installation and support of video conferencing and multiroom installations. Key Job Role Requirements Technical ability to install & service the TV metering equipment. The meters are non-invasive, meaning that it isn’t necessary to open TV sets and other devices. A thorough understanding of A/V routing (scart, RGB, Composite video, HDMI etc) in domestic environments is essential. Knowledge of home networking, routers, Windows PC`s and Apple Macs/ Excel / Word and Hardware / software configurations and installations. The ability to work without direct supervision to a high standard. The field technician will be responsible for arranging some appointments with panel members for service calls to designated households, and these must be done in a timely manner. Exemplary customer care skills. The field technician is the representative of Kantar in the panel members’ homes. Meters are installed only with the permission of the panel members, and it is therefore essential that the field technician remains professional, prompt & courteous in all dealings with panel members. Demonstrable experience of A/V systems/installation in domestic environments. Detailed knowledge of TV and peripheral technology, supplemented possibly with a qualification in electronics, audio, video, or television servicing. Ability to work unsupervised and remotely, making work schedules as required. Excellent interpersonal skills. Advanced keyboard skills with the ability to install bespoke software on Pc’s, Macs, iOS and Android Basic understanding of home networking broadband and routers Prepared to drive within the UK mainland and associated Islands. This may require overnight stays, therefore, flexibility to work away from home. A full driving licence with no more than 6 points (a company vehicle is provided). C.R.B check documentation. Daily Duties Install and maintain metering equipment and software in panel homes. Educate panel members in the correct use and care of the metering equipment. Remove television monitoring equipment from homes that wish to leave the panel. Educate panel members in the correct use of Kantar monitoring software. Remove monitoring software from homes that wish to leave the panel Store monitoring equipment in safe conditions when not installed in panel homes. Resolve or escalate any problems caused by monitoring equipment or software in panel homes. Liaise between Kantar management, office staff & panel members as necessary. Report all field technician activity, including appointments, visits made, mileage etc. Timely return all faulty meter equipment, clearly labelled. Maintain the company vehicle in a roadworthy, clean condition. Ensure SLA’s (Service Level Agreements) are satisfied within specific timeframes. The role will provide a company car and will require flexibility of work hours and days, requiring some weekend shifts. As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. #LI-MR1 Country United Kingdom Why join Kantar Media? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar Media. KANTAR MEDIA Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making. This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world’s leading organisations succeed and grow. For information about how we process your personal data in the job application process, please click here to read our candidate privacy notice.