We are currently looking for 1X Field Service Team Leaders to cover the work out of the Buckley depot. The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers. We offer: P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer Accident Inspections/Investigations and associated report provision P3 Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives Adherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion) Engineer performance management – team ethic/KPI's, continuous improvement First level technical escalation & on-site assistance Service team skills - engineer engagement, retention, coaching and development to include training needs identification Manage engineering coverage in the team - including absence reporting, first line authorisation of holidays etc. Team operational KPI performance to target - Productivity, Response, First time fix, Servicing. Assist with Engineer appraisals and JLR site audits as required. Team meetings – Participate in the communication of business objectives and performance against both goals and targets Engineer management/designation to suit requirements Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT) New starter integration, probationary management and development/mentoring First level operational escalation to Management team and Admin. WIP management - job and service completion (including appropriate document completion) Engineer absence management -Carry out RTW in absence of management team Ensure site requirements set by customer are met-i.e. Respond to and prioritise workload/breakdowns. Tasks and Qualifications: Full responsibility for performance of team in terms of customer service delivery and aftersales team compliance to LMH/SHE standards and develop improvements. Target individual team leader productivity (non-management time) range from 40% to 80% KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.