Work Flexibility: Field-based Field Service Engineer - Permanent contract South Wales (Cardiff, Newport) Who we want • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate. • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions. • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. What you will do To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers. Accountability Time rate in % Service Responsibility 60% Repair and check electronic / mechanical Stryker products Do annual check and calibration according to MDR on customer site Fulfill Service contracts with planned maintenances Installation of Stryker systems on customer site (e.g. Integrated OR) Software & Hardware Upgrades Delivery of technical Training to internal & external Reporting 25% Efficient and thorough documentation of service activities for internal and external reference Scheduling of Customer visits in cooperation with Customer service Ensure tracebility of all field based Stryker products through reporting tools Attend team meetings, deliver presentations to encourage team development Sales Support 10% Give technical support to Product Managers and sales staff Give technical support to Customers and Sales Department Give IT support on certain instruments Escalade opportunities and issues appropriate Head office support 5% Ensure excellent follow-up on all customer initiated issues Ensure service provided is invoiced if not under warranty Working conditions work will take place in a varied range of scenarios including the workshop, hospitals, and theatres Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy. Job Dimensions Responding to Service Complaints as defined Turn around time for repairs Profitability of the field service business Individual objectives as defined annual What you need Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Medical Physics Technology Subjects Fluency in both spoken and written (technical and medical) English Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook) Good skills in local language Experience Minimum 3 years experience in medical electronics, combined with good mechanical skills Minimum 2 years experience in the hospital environment and health care work IT experience on administrative and technical level Competencies (skills, knowledge, requirements) Service minded Quality confident Persistent Good perception Polite Accurate Positive Loyal Travel Percentage: 90% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.