Field Service Engineer

At SpectraWAVE, our mission is bold yet simple: to provide unrivaled optical and computational insights to improve the treatment and outcomes for patients with coronary artery disease (CAD) the leading cause of death worldwide. Our FDA-cleared HyperVue™ Imaging System integrates DeepOCT™, near-infrared spectroscopy (NIRS), and advanced machine learning to give interventional cardiologists real-time clarity inside the artery, where it matters most.

SpectraWAVE recently received FDA 510(k) clearance for X1-FFR, an AI-enabled, wire free, drug-free, single angiogram physiology solution that delivers powerful insights without disrupting workflow. Together, HyperVue™ and X1-FFR represent a new era of precision and simplicity in coronary imaging and physiology. 

Backed by Johnson & Johnson Innovation – JJDC, Inc. and other leading MedTech investors, SpectraWAVE recently completed a $50M Series B funding round to accelerate commercialization and product innovation.

We’re a fast-growing, collaborative team united by the belief that technology can save lives. If you’re inspired by innovation, energized by challenge, and ready to make a measurable impact on patient outcomes, we’d love to meet you. 

As a Field Service Engineer, your primary responsibility will involve the servicing of medical equipment in hospitals and healthcare systems. This position is based in Boston, MA, and will primarily focus on the Northeast regions. Your objective will be to exceed the expectations set forth by service agreements and warranty obligations while delivering exemplary customer service and ensuring effective communication.

You will develop expertise in electro-mechanical systems through specialized training, and it is imperative that you possess strong customer service and communication skills. In this capacity, you will collaborate closely with customers to provide technical support and to resolve any issues that may arise. We invite you to join us in our commitment to excellence and innovation as we seek to revolutionize the industry.

Key Responsibilities

• Your main objective is to exceed all service agreements and warranty obligations, consistently surpassing customer expectations.
• This role requires expertise in electro-mechanical systems, which you will gain through specialized training. 
• In this role, you will work closely with our valued customers, offering technical expertise, troubleshooting issues, and providing excellent support.
• Join us in our dedication to excellence and innovation as we strive to transform the industry.
• Excellent customer service and strong communication skills are essential.

Minimum Qualifications

• 1-3 years of field service experience
• Associate’s degree in a related field or equivalent training/experience
• Proven ability to troubleshoot electro-mechanical systems
• Experience in the medical device industry or other highly regulated fields
• Strong verbal and written communication skills
• Proficiency in Microsoft Office
• Demonstrated ability to drive customer satisfaction and improve work processes
• This position may require traveling, including up to 60% overnight stays
• Must be able to travel on short notice and be available for air travel when necessary
• Valid U.S. driver’s license and the ability to operate a vehicle
• Availability to work weekends and after-hours as needed to support customer and business requirements
• Ability to regularly lift, move, slide, raise, and/or place items weighing up to 50 lbs
• Capability to stand, walk for extended periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms
• Ability to wear personal protective equipment (PPE)

Desired Qualifications

• General computer skills
• Comfort in working during off-hours with limited support
• Excellent administrative and record-keeping skills