Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Job Description Field Service Engineer – Electron Microscopy Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that impact our lives. Role: Field Service Engineer – Electron Microscopy Preferred Location: Oxford or Cambridge How will you make an impact? Do you want to join a company known as a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopy Equipment. You enjoy being on the road and can expect to be travelling up to 30% of your time within the UK outside your normal geographic area. This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organisation is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth. What will you do? Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs Solving a broad range of hardware and/or software problems of varying scope and complexity Coordinating your own work schedule with direct colleagues, service operations and management Training customers in the use of our instruments to ensure safe and effective customer operations Providing proactive and adaptable technical telephone and email support, ensuring that our customers are successful using their instrumentation Producing timely and accurate reports of your activities: e.g. service reports and expense reports Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty Providing sales leads to account manager Providing feedback to support teams for correcting system documentation and updating procedures How will you get here? Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment You must be able to freely travel throughout Europe Analytical trouble shooting and problem-solving abilities Excellent hand-eye coordination and manual dexterity Excellent interpersonal skills in English, verbal and written Independent, service-minded individual who can converse with customers at all academic levels Highly organised, self-sufficient and motivated individual who is adept at administration Knowledge of Electron Microscopy equipment is an advantage Clean Driving license required Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.