Closing Date 2025-12-05 Job Title: Field Performance Manager Location: Burham Water Supply Works, Kent Work type: Permanent Hours: 37 hours per week Salary: Up to £55,000 per annum plus a business needs car It’s an exciting time to join us! We’re investing £130 million to upgrade our water supply works in Burham, reducing the risk of supply interruptions and increasing the site’s treatment capacity. This major project ensures that even during essential maintenance, our customers enjoy a continuous supply of safe, clean drinking water. We’re looking for a passionate and motivated leader to build, engage, and inspire our operations team. You’ll champion excellence, foster a culture of continuous improvement, and play a key role in delivering our five priorities: our people, health & safety, water quality, risk & resilience, and efficiency. About the Role Reporting to the Area Operations Manager, you’ll lead a high-performing team with a strong health and safety culture, ensuring we consistently meet internal and regulatory KPIs. You’ll be the responsible person for the disinfection process, guaranteeing a robust, resilient 24/7 service for our customers. This is a fast-paced, diverse role where no two days are the same. You’ll have the opportunity to think differently about asset reliability and resilience, develop your team, and drive a sustainable operating model. With significant investment during AMP8, you’ll gain exposure across the business, working with leaders, contractors, and colleagues to keep health and safety at the forefront. Key Responsibilities Deliver the area production plan by ensuring asset availability and planned work completion. Build a collaborative, engaged, and capable team through coaching and performance management and ensure team competence through statutory training and compliance training Resolve customer complaints and improve customer metrics. Maintain high standards of maintenance and reactive job completion via audits and continuous improvement. Ensure legal compliance for people, assets, and processes. Manage operational budgets and drive efficiency. Identify and mitigate risks to ensure site resilience. You will act as escalation point for operational issues, ensuring safe working methods. The role requires you to participate in an out-of-hours rota (1 in 12) once trained About You We’re looking for someone with a strong background in operational management and leadership, ideally within water production or the wider water industry. You’ll bring proven leadership and people management skills, along with operational or process management experience. A solid understanding of water or wastewater treatment is essential, coupled with a passion for continuous improvement and driving change. You’ll demonstrate: Strong leadership and coaching abilities, influencing and negotiation skills Experience in managing contractors is important, Due to the nature of the role, a full UK driving licence is required. Excellent communication combined with commercial awareness. Desirable Knowledge of health and safety standards, with IOSH or NEBOSH qualifications What’s in it for you? This is a high-profile role offering visibility across Southern Water and a fantastic opportunity to develop your leadership experience. You’ll gain insight into the wider business and enjoy real progression opportunities as we continue to invest in our assets. Ready to make a difference? Apply today and help us deliver safe, clean water to our customers, every day. Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?