We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you! What you’ll do: Lead, coach and manage a team of field engineers across multiple sites Ensure safety, compliance, and outstanding service are maintained at all times Support and supervise performance to meet operational KPIs and customer expectations Build strong customer relationships and manage any on-site issues or complaints Monitor budget performance, cost control, and identify efficiency opportunities Coordinate call-out rotas, equipment, fleet use, and engineer schedules Identify training needs, onboard new engineers, and support succession planning Act as a key support to the Service Delivery Manager when required What we offer: Competitive salary and overtime rates Company van, fuel card, tools, and PPE provided 25 days’ holiday plus all bank holidays Paid sick leave Comprehensive benefits package, including: matched pension contribution, life assurance, employee assistance programme, referral scheme, high street discounts, cycle-to-work scheme, discounts on Johnson Controls products Extensive on-the-job and cross-training opportunities Supportive and collaborative team environment Access to business resource groups Long-term career development opportunities What we’re looking for: Previous experience in the fire suppression industry is essential – candidates without this will not be considered Proven experience managing teams in a field-based engineering environment Strong leadership, coaching, and performance management skills Excellent planning, multitasking, and communication abilities A proactive, solution-focused mindset with commercial awareness Comfortable managing safety protocols, audits, and compliance requirements Ability to work cross-functionally and build strong stakeholder relationships If you’re ready to lead from the front, inspire your team, and make a real impact on service excellence – apply now and be part of something big! #LI-NT1 #LI-Onsite #RMDFL Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.