Enrollment Manager

Summary

The Enrollment Manager leads and oversees the enrollment function for youth (Littles), their families, and volunteer mentors (Bigs) into the mentoring program. This position is responsible for ensuring a welcoming, efficient, and high-quality enrollment experience while managing and developing the Enrollment Team, including the Enrollment Team Lead and Enrollment Specialist(s).

The Enrollment Manager will combine strategic program oversight, team leadership, and hands-on enrollment expertise to achieve agency enrollment goals, maintain compliance, and enhance the volunteer and participant experience. This role requires a mission-driven professional who can balance operational execution with visionary program leadership.

Position Abilities/Competencies:
Team Leadership & Management

• Supervise, coach, and support the Enrollment Team to ensure effective workflow and professional development.
• Set clear goals, expectations, and performance metrics for the enrollment function while maintain national compliance metrics and child safety requirements 
• Foster a collaborative, mission-driven team environment that models BBBSCO values.
• Conduct regular check-ins, performance evaluations, and training to build staff capacity.

Enrollment & Participant Experience

• Oversee the end-to-end enrollment process for volunteers and youth, ensuring timely and compliant completion of applications, interviews, references, background checks, and assessments with proper documentation.
• Review match recommendations and coordinate pre-match presentations for volunteers and youth.
• Maintain high standards for participant engagement, customer service, and youth-centered approaches.
• Identify and reduce internal and external barriers to enrollment and retention for families and volunteers.

Program Strategy & Operations

• Design, plan, and execute annual enrollment and volunteer recruitment calendars aligned with agency goals.
• Develop strategies to increase the number of quality new matches enrolled in BBBSCO programs.
• Monitor progress against enrollment and volunteer engagement goals; report outcomes to leadership.
• Partner with other departments (Impact, Mission Engagement, Match Support) to streamline systems (Matchforce, Forms Assembly, Zapier) and processes.
• Support agency events, recruitment presentations, and community engagement activities as needed.

Stakeholder Engagement & Partnerships

• Build strong relationships with families, volunteers, and community partners to support recruitment and enrollment goals.
• Collaborate with leadership to design and deliver presentations for volunteer recruitment and agency promotion.
• Provide guidance and stewardship to ensure volunteers have meaningful, impactful experiences.

Compliance & Data Management

• Ensure all enrollment activities adhere to BBBSCO Program Standards, policies, and regulatory requirements.
• Maintain accurate, timely documentation of all participant interactions and enrollment activities.
• Use data and reporting to evaluate enrollment efficiency, team performance, and program outcomes
• Ensure grant goals are being met in partnership with the Grants Manager, Program Lead, and Impact reporting 

• Bachelor’s degree required; some combination of relevant education and experience may be considered.
• Minimum of 5 years of professional work experience, with at least 3 years in volunteer or youth program management; some combination of relevant supervisory/leadership experience in a non-profit or youth-serving environment may be considered.
• Strong organizational and emotional skills, detail-oriented, and able to manage multiple priorities.
• Experience with enrollment processes, pipeline management, and high-volume intake.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Office; experience with CRM systems (e.g., Salesforce, Matchforce) preferred.
• Ability to work flexible hours, including occasional evenings or weekends.
• Reliable transportation and valid driver’s license.
• Commitment to mission-driven work and passion for youth mentoring.