Energy Expert Job Title: Energy Expert (Part-Time) Location: Leith Hub Salary: £26,208 (Pro-rata) per annum Hours: 20 hours per week Monday - Saturday Sponsorship- Unfortunately, we are not able to offer sponsorship for this role. Join Us as an Energy Expert in our Leith Hub – Empowering People & Supporting Sustainability! Are you passionate about helping others and making a real difference in your community? We’re looking for friendly, proactive individuals to join our Leith Energy Hub team, where customer care, community support, and sustainability go hand in hand. What You’ll Be Doing: As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services. You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services Using our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future. Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility. By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact. What We’re Looking For: A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification. A passion for helping people and making a difference Great communication skills across all channels A proactive, can-do attitude Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. A business's personality comes from its values - Here at Luxion we put fairness first, believe in smart, and strive for sustainability, which all are essential to its success and make a positive difference to its employees. When you join us, you join a community with a great workplace culture with benefits for everyone. We’re on the frontline of smart energy, technology, and renewable products, shaping them through each of our brands Utilita, Canary Care, and Procode. We encourage staff across all brands to grow and develop to reach their full potential, which now only allows them to thrive but so does our customers and company. Our roles can provide office flexibility as well as the opportunity to make it your own. Why not take a look at what your future could be. Welcome to the Luxion Group. We pride ourselves on being on the front-line of innovation. We’re enhancing lives and business through smart energy, solar and eco-friendly practices. Through our three brands, Utilita, Procode and Canary Care we’re shaping the future of technology and energy to create a better customer experience. Join a team of market disrupters and leaders since 2003.