Job Description We have an amazing opportunity available for a passionate and experienced eCommerce individual to make a difference at Kraft Heinz. The ecommerce channel is a key channel for Kraft Heinz, and we are accelerating our growth by disrupting the market. We are looking for an exceptional individual to look after our Direct-to-Consumer business alongside supporting Amazon. Get ready for a lot of exposure to internal and external stakeholders. Growing our direct-to-consumer business Heinz to Home will be your main responsibility but you will also support fast-growing Amazon account Key responsibilities: Full P&L ownership for Heinz to Home D2C site (revenue, margin, promotional impact, CAC/LTV). End-to-end responsibility for acquisition, conversion and retention. Manage the commercial and technical partnership with THG (platform roadmap, SLAs). Define and own CRM and paid media strategy across the customer lifecycle. Collaborate with marketing to drive product and website innovation and creative execution. Ensure financial controls and forecasting in partnership with finance; reconcile THG invoices/fees. Coordinate cross-functional teams: kitchen (product), digital, internal studio and supply chain. Maintain product availability and on-site SKU health with supply chain. Drive best-in-class customer satisfaction (CX ownership, returns, complaints). Develop and run a test-and-learn program to optimize the funnel and merchandising. Support Amazon: content strategy, commercial activities and marketplace tactics. Qualifications & Experience Expert in driving growth for direct-to-consumer platforms, with deep expertise in acquisition, conversion and retention strategies. Proven ability to manage complexity across multiple departments and channels. Exceptional analytical skills with a strong track record of translating data into actionable insights. Commercially and financially astute. Creative thinker with a rapid test-and-learn mindset and strong bias for experimentation. Professional Attributes Communication Skills At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent communication skills, to deal with all kinds of different stakeholders. Commercial Sense You don’t only want to win; you hate to lose. You’re always seeking for opportunities to expand your business and create more savings, while over delivering your targets. Result driven You don’t only focus on your own results, but always do what’s best for the company. Empathy – listening to the customer You’re known for your empathy. You listen more and talk less, and therefore truly understand your customer. With that mindset you create commercial chances to optimize the customer experience. High pressure You don’t get easily stressed by pressure, on the opposite, a demanding and dynamic environment is what keeps you energized. What we offer you An ambitious employer with an industry-recognised career development pathway A meritocratic, pay for performance approach A fun, collaborative office culture that celebrates good food and good times with regular events and socials An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment Flexible and hybrid working approach, including ability to work from abroad Family-friendly; market leading parental leave benefits & sponsored nursery scheme Employee discount on Heinz products! Wellbeing Private medical cover & Digital GP Comprehensive Life Assurance & Group Income Protection Exclusive gym discounts & cycle to work scheme Premium membership to Calm App A variety of amazing sports teams & clubs! 3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast) As a Disability Confident employer, we are happy to accommodate any reasonable adjustments you may need during our screening and interview process. Location(s) London - The Shard Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.