Duty Manager

Duty Manager Department: Operations Employment Type: Permanent - Full Time Location: London Heathrow Reporting To: General Manager Description We are seeking an individual with the right attributes that wants to join WFS and bring valuable skills to the business. We have an exciting opportunity for you to join our Duty Manger team at London Heathrow. As a member of the team, you will play a crucial role in our Air Cargo Warehouse, where you will be responsible for efficiently managing the cargo operations team to deliver company targets. This individual will represent and lead a team of warehouse staff to ensure the standards required are met within the company’s guidelines rules and regulations. Your main responsibilities on a day to day basis will be:- Lead the office and warehouse teams to deliver customer service level expectations. Maintain and develop customer relations. Monitor and manage the daily operation to deliver expected Key Performance Indicators. Maximise efficient use of employee resources. Provide regular performance information to the management team throughout the day. Identify training needs and initiate required staff development. Review health and safety and security processes and put forward improvements where appropriate. Monitor company equipment to ensure it is serviceable and maintained for safe operational use. Conduct staff briefings and promote regular team engagement. Manage the Warehouse team. To be successful in this role you will need:- Experience of managing on operations team. Ability to work under pressure to tight deadlines. Understanding of compliance procedures. Ability to work alongside other internal functions such as HR and HSSE. Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test. Our Values:- Safety Always look out for our own and each other's safety Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously Comply with all relevant safety regulations and standards at all times Learn from mistakes and share that learning Customer Focus Delight customers by actively anticipating their needs, concerns and preferences Offer alternative "yes" solutions to "no" situations Deliver service excellence and always aim to exceed customer expectations Respect Appreciate everyone's background, cultural values and opinions at all times Actively listen and understand other's intent and point of view, especially during disagreements Build trusting relationships, demonstrate empathy and care for others Excellence Always do the right thing. Do it right the first time Demonstrate extreme ownership: See it, Own it, Solve it Adopt a growth mindset: keep learning, stay agile, be resilient Set high expectations, embrace innovation and practice continuous improvement Teamwork Prioritise SATS Group's interests over one's own and department needs Proactively share resources, ideas and information constructively Build on each other's strengths and ideas to achieve win-win outcomes