Duty Manager

Deer Park Accommodation is an emergency accommodation unit for Ukrainian war refugees with 68 rooms and a capacity of 200 residents. We are looking for a Duty Manager to join our team in Howth, Dublin 13.

Job Summary

As a Duty Manager you are responsible for overseeing the accommodation operations and ensuring the safety and security of guests, staff, and property during assigned shifts. In your role, you are handling guest concerns, supervising staff, responding to emergencies, and enforcing the accommodation safety and security procedures.

Duty Management Responsibilities

Act as the Manager on Duty during assigned shifts.

Ensure smooth accommodation operations in the absence of senior management.

Supervise reception front office and staff on duty.

Handle guest complaints, requests, and incidents professionally and efficiently.

Follow and enforce accommodation policies, standard operating procedures, and service standards.

Flexibility within the job category and full inter-changeability between departments will be required.

Security & Safety Responsibilities

Conduct regular patrols and comply with the SOPs.

Monitor CCTV systems and access control points in the absence of the security officer.

Coordinate with local authorities and emergency services when necessary.

Secure accommodation premises in the course of events taking place on the Howth Castle property during your shifts.

Skills & Competencies & Requirements

Conflict resolution and problem-solving abilities.

Ability to remain calm under pressure.

Fire Marshal training (deal breaker)

Ability to work rotating shifts (Monday to Sunday, mornings, afternoons, nights, weekends, holidays.

Minimum 4 years experience in a management position implying security responsibilities in the Irish hospitality industry and a deep understanding of the fire safety isues.

Working Conditions

Shift-based role, day work, night work

Indoor and outdoor accommodation environments.

Exposure to emergency situations and security-related risks.

What we offer

Free employee meal during your shift.

Parking.

Continuous Professional Development opportunities.

Employee Assistance Program.

Discounted gym membership.

Free golf, subject to availability.

Competitive salary DOE

Howth Castle / WSHI Unlimited Company is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.