Dutch Customer Specialist in Lisbon

Advance Your Career in Customer Support Excellence!

Do you enjoy helping others and turning inquiries into positive experiences? We’re seeking a customer-focused professional to join our dynamic and collaborative team. If you bring empathy, strong communication skills, and a professional attitude to every challenge, this opportunity could be perfect for you.

Role Overview:

As a Customer Specialist, you will serve as the main point of contact for users, providing support through email, chat, phone, and social media. Whether assisting with account access, billing questions, or technical troubleshooting, your goal will be to deliver a smooth, efficient, and high-quality experience from first contact to resolution.

Key Responsibilities:

• Provide prompt and professional support across multiple communication channels

• Assist users with account setup, password resets, billing inquiries, and identity verification

• Diagnose and resolve technical issues while keeping customers informed throughout the process

• Maintain a courteous, solution-focused approach in every interaction

• Accurately document and manage cases in line with internal guidelines and procedures

• Work closely with cross-functional teams to improve processes and service delivery

• Share insights and suggestions to enhance customer satisfaction and support quality

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Engage and grow in a collaborative office environment
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!