The Dispatcher is responsible for scheduling and coordinating service to meet customer needs, ensuring that routes are executed efficiently and in compliance with company policies. This role acts as a central point of communication between drivers, operations, customer service, sales, and maintenance teams, troubleshooting potential service issues before they occur and maintaining a strong focus on customer satisfaction. Key Responsibilities Schedule services and manage customer requests for service changes, ensuring completion in line with company standards. Dispatch calls to drivers based on route assignments and driver locations. Conduct driver check-ins at the end of each day to ensure all paperwork is accurate and complete. Collect, review, and distribute route sheets for proper data entry. Collaborate with internal departments to clarify roles and responsibilities in resolving service issues. Partner with routing specialists to optimize routes for efficiency. Field and respond to incoming calls and emails from customers. Troubleshoot and resolve delivery or pickup problems proactively. Assist in determining daily driver staffing levels to balance responsiveness and productivity. Record and distribute information from drivers to the appropriate departments. Communicate regularly with maintenance shop personnel. Maintain professional communication via email, phone, and two-way devices. Perform additional responsibilities as assigned by the Operations Manager. Knowledge, Skills & Abilities High school diploma required; post-secondary education in logistics, transportation, or related field is an asset. 1–2 years of experience in dispatch, transportation, or customer service. Strong communication and interpersonal skills with a customer-first approach. Proven ability to multitask and prioritize in a fast-paced environment. Proficient in Microsoft Outlook, Excel, and Word. Advanced computer skills with accurate data entry and typing speed. Knowledge of the waste management or transportation industry is an asset. Experience with TRUX software preferred; willingness and ability to learn required. Ability to work extended hours, including occasional weekends. Additional training in transportation, logistics, or customer service (e.g., call center environment) is an asset. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.