JOB DESCRIPTION
Job Title: Director of Family & Clinical Support Programs
Department: Clinical
FLSA Status: Exempt

SUMMARY
The Director of Family Services is responsible for rebuilding, leading, and sustaining Infinite Recovery’s Family Services Department. This includes designing the full family program, facilitating family education and support groups, strengthening family engagement across all levels of care, and ensuring a clinically sound, boundary-driven program grounded in trauma-informed practice.
ESSENTIAL FUNCTIONS

Recreate and oversee the Infinite Recovery Family Services Program.
Develop education curriculum, psychoeducational modules, boundary and communication tools,
Build a comprehensive Family Program Manual including SOPs, policies, and workflows.
Develop KPIs for family engagement and program outcomes.
Ensure alignment with 26 TAC, Joint Commission standards, and IR internal policies.
Direct Clinical Services (caseload up to 4 clients)
Provide individual therapy, treatment planning, psychoeducation, crisis stabilization.
Document all services in EMR according to regulatory standards.
Participate in clinical staffing, treatment team collaboration, discharge planning.
Facilitate weekly virtual family support groups.
Facilitate in-person workshops and family education programming.
Create curriculum on addiction, mental health, trauma, relapse, communication, and family systems.
Serve as liaison for families navigating crises or high-conflict situations.
Guide families through level-of- care transitions, relapse episodes, and discharge planning.
Coordinate communication between families and treatment teams.
Collaborate with Clinical Directors, therapists, detox leadership, alumni services, and admissions.
Ensure continuity of care and clear communication pathways.
Rebuild the Family Services Department following leadership transition.
Recommend staffing, scheduling, and long-term department structure.
Train staff on family systems, boundaries, and trauma informed practices.
Ensure compliance with 26 TAC, Joint Commission, HIPAA.
Maintain documentation standards, SOPs, and training materials.
Participate in audits, chart reviews, and compliance improvements.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.

SUPERVISORY RESPONSIBILITIES
This position will supervise the Family Program Coordinator

REQUIREMENTS

3 + years clinical experience in substance use or dual diagnosis treatment.
Experience facilitating groups and working with families.
Knowledge of addiction recovery, trauma, boundaries, family systems.
Program leadership preferred.
Experience building redesigning clinical programs is preferred.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS
a Licensed Professional Counselor (LPC) or Associate (LPC-Associate), or a Licensed Master Social Worker (LMSW).

LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, and Outlook), Google Suite, and have the ability to chart on an electronic medical records system.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

DIRECTOR OF FAMILY & CLINICAL SUPPORT PROGRAM (Hybrid)

More jobs

Team Member

MAD Greens

Shift Leader

MAD Greens