Director of Clinical Services and Performance

The Director of Clinical Services and Performance for a CARF-accredited addiction treatment facility is responsible for providing leadership to clinical operations, ensuring regulatory compliance (Federal, State, CARF, and ASAM Level of Care standards), managing staff, developing and evaluating treatment programs and overseeing key financial responsibilities such as budgeting and securing funding. This role ensures high-quality clinical care, program integrity, and alignment with organizational goals.

KEY RESPONSIBILITIES:

Leadership & Management

• Provide leadership to the addiction treatment department and direct clinical team operations.
• Lead, manage, and motivate staff while fostering a collaborative, team-oriented environment.
• Work cooperatively with leadership and program teams to ensure integrated service delivery.

CARF & Regulatory Compliance

• Ensure that all programs meet local, state, federal, CARF, and ASAM standards through regular audits, policy development, documentation standards and quality improvement initiatives.
• Maintain in-depth knowledge of addiction treatment practices, mental health considerations, and funding regulations.

Program Development

• Develop, implement and evaluate SUD treatment programs grounded in evidence-based practices.
• Ensure treatment services are client-centered, tailored to individual needs and clinically sound.

Financial Management

• Collaborate with the Chief Operating Officer on departmental budgets.
• Monitor expenditures, report financial needs, and participate in efforts to secure supplemental funding (including grants).

Operations & Quality Assurance

• Develop, update, and implement department policies, procedures, and protocols.
• Oversee clinical records, documentation standards, and compliance expectations
• Coordinate services and ensure safe, efficient daily operations across all program areas.
• Monitor program quality, outcomes, and performance indicators to guide improvements.

Community & External Relations

• Build and maintain collaborative relationships with community resources, agencies, referral partners, and professional organizations.
• Serve as a liaison between clients, staff, and external stakeholders.

MAJOR RESPONSIBILITIES:

• Provide oversight and leadership for the SUD department.
• Participate as a member of the Leadership Team.
• Manage development, implementation, and evaluation of SUD programs.
• Manage the SUD budget.
• Recommend hiring decisions and ensure appropriate staff training.
• Develop and implement department policies, procedures, and protocols.
• Provide direct supervision to assigned staff.
• Monitor caseloads and service hours to ensure performance expectations are met.
• Maintain clinical integrity of SUD clinical records, including periodic record reviews.
• Track program outcomes and adjust programs as needed.
• Lead quality improvement initiatives as Chair of the Quality Assurance Committee.
• Ensure the department meets all contractual, legal, and regulatory requirements.
• Maintain CARF accreditation status for the organization.
• Provide all services using a strengths-based, family-focused, client-centered, trauma-informed, and culturally competent approach integrated with all other services.

Education

• Masters degree form an accredited, approved, and recognized college or university.
• Minimum of five (5) years of experience in behavioral health, including at least two (2) years providing direct substance use disorder treatment.

Communication & Interpersonal Skills

• Excellent verbal and written communication skills effective for collaboration with staff, clients, and community partners.

Strategic Thinking

• Ability to analyze, plan, and implement strategic approaches to operational challenges and program improvement.

*Self-identified person in recovery from a Substance Use Disorder must have a minimum of five (5) years of sobriety from substances of abuse.

*Must pass pre-hire requirements including a background history check, UA, and TB test.

*Must become CPR certified within 90 days of hire.