We’re looking for a Business Analyst to join our team and play a key role in driving innovation and operational excellence. In this role, you’ll collaborate with stakeholders across the organization to gather requirements, design workflows, and support the development of impactful solutions. If you thrive in a fast-paced environment, have a strong analytical mindset, and are committed to sustainability and continuous improvement, we invite you to apply and help shape the future of our business. Permanent Full-Time (40 hours) Monday to Friday 8:00 am – 4:30 pm (flexible); Hybrid In this role, you will: Collaborate with stakeholders to gather, analyze, and validate business and user requirements using best practice techniques. Design and document workflows, specifications, and system capabilities to support technology solutions. Identify opportunities for process improvement and recommend system modifications or new procedures. Support testing activities by writing and executing test scripts, defining acceptance criteria, and validating outcomes. Act as a liaison between business teams and technical implementation teams to ensure successful solution delivery. You have: A bachelor’s degree in computer science, business administration, or a related field with a technology focus. At least 5 years of progressive experience in a client-facing Business Analyst role. Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable solutions. Excellent communication and interpersonal skills, with the ability to work effectively across all levels of an organization. Experience working in Agile environments and familiarity with enterprise software (SaaS and on-premise). You get: Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program) Company provided RRSP Loyalty share program (based on service length) or bonus eligible [Supervisor & above] $300.00 per year to spend on company products Employee discount pricing Employee appreciation events & rewards Free onsite parking Costco membership Why us? We’re much bigger than you think, 30+ natural health brands loved across North America Proudly Canadian owned & operated and a Certified B Corp company Learn more about us here: https://ca.naturalfactors.com/pages/our-nature FGOffice This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best! All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.