Why Ryan? Competitive Compensation and Benefits Home Office Stipend Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. This role also includes responsibilities related to deployment planning and execution, ensuring systems are efficiently rolled out and configured according to organizational standards. Duties and responsibilities People: Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users. Participates in team knowledge sharing and informal cross-training efforts. Offers guidance and peer mentorship to Team Members Troubleshoots and resolves technical issues up to VP-level Team Members with professionalism, positivity, and urgency. Participates in cross-training and knowledge sharing with Team Members. Participates in the Desktop Administration on-call support rotation as needed. Client: Responds to support tickets and service requests via collaboration tools using phone, ticketing systems, and remote tools. Supports both remote and in-office users, ensuring resolution within SLA targets. Assists with desktop software deployments, imaging, application installations, and patching. Helps track and maintain hardware assets and inventory records. Supports end-user onboarding and workstation setups, including office moves and hardware swaps. Value: Performs diagnostics, imaging, and repair of desktops, laptops, and peripheral devices such as monitors and printers. Supports office moves and equipment relocations, including workstation reconnects and peripheral configuration. Ensures endpoints are compliant with Firm standards for security, firmware, patching, antivirus, and encryption. Maintains current BIOS/firmware and standard software versions on supported devices. Collaborates with cross-functional infrastructure and network teams during escalated troubleshooting or upgrades. Contributes to process improvement and efficiency through documentation, automation support, and ticket trend analysis. Assists in hardware inventory management and lifecycle tracking of firm-owned equipment. Adheres to Firm policies, including software licensing, data handling protocols, and privacy regulations (e.g., GDPR). Other duties as assigned. Education and Experience: High-school diploma or GED required; 3-5 years of desktop support experience in a corporate or enterprise environment, supporting both Windows and macOS devices preferred Computer Skills: Strong technical troubleshooting skills are required, with working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive). Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams is also required. The role requires hands-on experience with ticketing systems such as Ivanti or ServiceNow, remote support platforms like Ivanti Neurons or TeamViewer, and endpoint management tools such as Microsoft Intune and SCCM. A solid understanding of Active Directory for user and device management is expected. Familiarity with device encryption (e.g., BitLocker), basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices are highly preferred. Exposure to PowerShell scripting and automation tools is a plus. Certificates and Licenses: A valid driver’s license is required due to occasional travel and on-site support. Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred. Certifications in ITIL Foundation or Jamf 200 (for macOS environments) are considered a plus. Exposure to security or network-focused training, such as CompTIA Network+ or Security+ are beneficial. Supervisory Responsibilities: This position has no supervisory responsibilities. #Li-Hybrid Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or peoplegroup@ryan.com if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions. Click here to view the entire EEO poster and supplement. *Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. To change or modify any personal information previously provided, please click here to access our Data Subject Access Request form.