About us We're on a mission to make clean energy easier for everyone. We take pride in our promise to do what's right by our people, customers, and planet – it's basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy Job Purpose You’ll manage day-to-day admin and coordination across EVC and Solar fault tickets, fleet operations, partner activity, and customer communication. This job description focuses on keeping orders moving, resolving issues quickly, and keeping customers updated. Key Accountabilities EVC & Solar Fault Management Own all customer communication for fault tickets. Log faults in internal systems. Coordinate issue resolution with partners, suppliers, and engineers. Track progress and close faults within agreed SLAs. Raise and manage RMAs where required EVC Fleet Contract Management Manage orders from initial request through to installation. Handle customer communication and updates. Maintain system records and trackers. Manage faults, escalations, and warranty processes. Oversee partner and subcontractor activity. Stakeholder & Partner Management Work with national subcontractors to allocate and schedule work. Provide all required documentation and detail to partners. Keep internal teams informed of upcoming milestones (procurement, invoicing, commissioning). Communicate changes clearly to Sales, Management, and Customers. Issue, Change & Timeline Management Manage issues and delays with clear, accurate updates. Track order progress against product SLAs. Escalate risks early and adjust timescales where needed. Document any changes in Simpro and gain approvals. Customer Communication Provide clear, timely updates throughout the order and fault process. Keep communication aligned to SLA requirements. Maintain accurate notes and customer history. Documentation & Admin Keep WIP trackers, contractor packs, CRM jobs, and mailbox folders up to date. Manage handover documentation and closeout packs. Maintain organised digital records for audits and handovers. Applications & Permissions Submit DNO applications and any required permissions. Notify relevant parties as part of pre-delivery activities. Team Support Work collaboratively with the delivery team. Support smooth handovers between departments. Contribute to a positive working environment. Key results/objectives Faults and orders handled within SLA timelines. Accurate customer communication documented across all systems. Strong partner relationships supporting reliable delivery. Minimal delays through early identification of risks and issues. Up-to-date documentation and clean records across all platforms. High customer satisfaction and consistent feedback from stakeholders. Knowledge & Experience Essential Strong administrative background. Experience in customer communication roles. Confident managing multiple tasks at once. Good understanding of delivery workflows and ticket management. Ability to work with subcontractors and external partners. Clear written and verbal communication. Comfortable using systems like CRM tools, Excel and trackers. Good organisational and time-management skills. Desirable Experience in EV charging or solar environments. Understanding of DNO applications or permissions. Previous experience in service delivery or operational admin roles. *Egg is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.. Our Story Egg is part of Liberty Global PLC – one of the world’s leading converged video, broadband and communication companies operating under the consumer brands Virgin Media, Telenet and UPC. Established in 2010, Egg is an industry leading renewable energy company in the process of scaling significantly following acquisition and investment from Liberty Global. Privacy Policy The data included in the candidate account (eg. your name, e-mail address and CV; hereafter collectively “your data”) will be processed by Liberty Global as the Controller for the purposes of candidate selection, placement and employment. Your data can also be shared with Liberty Global plc and/or its majority owned subsidiaries (collectively, the “Liberty Global Group”, “we” or “us”) and third party organizations providing recruitment, selection, placement and employment services. Such third parties will use candidate information only in connection with such services, and applicable law. Your data will be retained for the period of up to 1 year after closing the selection process, after which it will be deleted. 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