About us We're on a mission to make clean energy easier for everyone. We take pride in our promise to do what's right by our people, customers, and planet – it's basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy Job Purpose You’ll manage day-to-day admin and coordination across EVC and Solar fault tickets, fleet operations, partner activity, and customer communication. This job description focuses on keeping orders moving, resolving issues quickly, and keeping customers updated. Key Accountabilities EVC & Solar Fault Management Own all customer communication for fault tickets. Log faults in internal systems. Coordinate issue resolution with partners, suppliers, and engineers. Track progress and close faults within agreed SLAs. Raise and manage RMAs where required EVC Fleet Contract Management Manage orders from initial request through to installation. Handle customer communication and updates. Maintain system records and trackers. Manage faults, escalations, and warranty processes. Oversee partner and subcontractor activity. Stakeholder & Partner Management Work with national subcontractors to allocate and schedule work. Provide all required documentation and detail to partners. Keep internal teams informed of upcoming milestones (procurement, invoicing, commissioning). Communicate changes clearly to Sales, Management, and Customers. Issue, Change & Timeline Management Manage issues and delays with clear, accurate updates. Track order progress against product SLAs. Escalate risks early and adjust timescales where needed. Document any changes in Simpro and gain approvals. Customer Communication Provide clear, timely updates throughout the order and fault process. Keep communication aligned to SLA requirements. Maintain accurate notes and customer history. Documentation & Admin Keep WIP trackers, contractor packs, CRM jobs, and mailbox folders up to date. Manage handover documentation and closeout packs. Maintain organised digital records for audits and handovers. Applications & Permissions Submit DNO applications and any required permissions. Notify relevant parties as part of pre-delivery activities. Team Support Work collaboratively with the delivery team. Support smooth handovers between departments. Contribute to a positive working environment. Key results/objectives Faults and orders handled within SLA timelines. Accurate customer communication documented across all systems. Strong partner relationships supporting reliable delivery. Minimal delays through early identification of risks and issues. Up-to-date documentation and clean records across all platforms. High customer satisfaction and consistent feedback from stakeholders. Knowledge & Experience Essential Strong administrative background. Experience in customer communication roles. Confident managing multiple tasks at once. Good understanding of delivery workflows and ticket management. Ability to work with subcontractors and external partners. Clear written and verbal communication. Comfortable using systems like CRM tools, Excel and trackers. Good organisational and time-management skills. Desirable Experience in EV charging or solar environments. Understanding of DNO applications or permissions. Previous experience in service delivery or operational admin roles. *Egg is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.. Our Story We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence. And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. OUR FUTURE OUTLOOK IS EXCITING, TOGETHER Privacy Policy The data included in the candidate account (eg. your name, e-mail address and CV; hereafter collectively “your data”) will be processed by Liberty Global as the Controller for the purposes of candidate selection, placement and employment. Your data can also be shared with Liberty Global plc and/or its majority owned subsidiaries (collectively, the “Liberty Global Group”, “we” or “us”) and third party organizations providing recruitment, selection, placement and employment services. Such third parties will use candidate information only in connection with such services, and applicable law. Your data will be retained for the period of up to 1 year after closing the selection process, after which it will be deleted. You have: the right to access your data or ask for a copy of the personal data that we hold about you and, if such personal data is inaccurate or incomplete, to request the rectification, erasure or blocking of such personal data. You have the right to object to the processing; and the right to lodge a complaint at a supervisory authority or a court of law in accordance with applicable laws. If you wish to exercise your privacy rights or if you have any questions about our use of your data or about your privacy rights please contact: Peopleservices@Libertyglobal.com