Job Description What is the opportunity? In this role, you will support Shareholder Services Operations (Controls and Payments team and Dealer Relations team) to ensure processing and reporting is completed on time and accurately. What will you do? Distribution of Fund Fact Sheet, and maturity notices to dealers Setup and maintenance of dealers on the record keeping system within SLA Review daily new sales person reporting and email inquiries and ensure that information is entered into the System within the SLA. Monitor, flag, action and file emails from generic Dealer Relations inbox. Maintain a dealer contact management database. Provide any reporting as required Process non-financial and financial transactions Process money settlements including ad hoc money movement via A$M and cheques Communicate & escalate any issues encountered to senior management right away. What do you need to succeed? Must-have 1 to 2 years relevant work experience Mutual Fund Back Office or Dealer Back office Operational experience Strong, effective organizational and prioritization skills Strong attention to detail Teamwork Cooperation, and Critical thinking skills Nice-to-have Bilingual, French/English Completion of the IFIC Operations of Mutual Funds course Segregated Funds knowledge Dealing with Ambiguity Change Leadership Relationship building What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate. Opportunity to obtain hands-on experience throughout your role Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Excellent career development and progression opportunities A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Dealer Relations, Financial Transactions, Microsoft Excel, Microsoft Office, Operational Delivery, Payment Handling, Process Improvements, Processing, Shareholder Services, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-09-17 Application Deadline: 2025-10-01 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.