Data Analyst – Contact Center Operations

Company Description

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow!

Job Description

Do you have a passion for data analytics and making sense of complex information?

We are seeking a Data Analyst to join our team and support our Contact Center operations. In this role, you will design, develop, and maintain data models and dashboards, delivering actionable insights into customer data. This technical position is key to driving decision-making and identifying new opportunities to enhance performance.

Key Responsibilities:

• Design and develop KPI dashboards to enhance decision-making and performance tracking.
• Leverage data mining techniques and reporting tools to create insightful reports and dashboards.
• Prepare analytics reports in a clear and professional presentation format.
• Collaborate on establishing effective data ETL practices and processes.
• Conduct research and analyze ad-hoc studies as required.
• Document process flows and business rules, ensuring up-to-date and accurate records.
• Process and analyze large datasets, keeping current reports updated and relevant.

Qualifications

• Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field.
• 1-3 years of experience in fast-paced industries (automotive or similar businesses preferred).
• Strong experience with data visualization tools (e.g., Tableau, Power BI).
• Proficiency in SQL for querying relational databases.
• Expertise in data manipulation, complex analysis, and statistical modeling.
• Excellent analytical skills to interpret and communicate data insights effectively.

Preferred Qualifications:

• Experience with ETL tools (e.g., SSIS, Alteryx, KNIME).
• Familiarity with Training, Learning, Development, or Talent Management teams.
• Strong multitasking, organizational, and problem-solving skills.
• Detail-oriented with a proactive and solutions-driven mindset.
• Full professional proficiency in English is required.
• Ability to perform advanced statistical analysis.

Additional Information

What we offer:

• Permanent contract from day one.
• Salary: €24-26,000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 3-6 months).
• Be part of a great team of professionals in an internationally consolidated company.
• MSX Bazaar: A collective purchasing portal with fantastic discounts for employees.
• The possibility to join the Flexible Compensation Plan (including medical insurance, transport card, meal card, training, and more).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives such as employee referral programs, opportunities as internal trainers, recognition for new business contributions, and more.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.