Customer Support Coordinator – Join Our Dynamic Team! Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team! What You’ll Do As a Customer Support Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will: Handling admin tasks and maintaining accurate records Coordinating communication with internal and external teams Supporting internal processes and contributing to team activities Promoting our brand and providing accurate product info Assisting with ad hoc tasks and suggesting process improvements Managing schedules, rescheduling work, and supporting service managers Using portals and tools to help meet team KPIs 🎁 What we offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave (pro-rated in hours) Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts Career Development: Extensive growth and advancement opportunities Free Onsite Parking: Hassle-free commuting Dress Down Fridays: Casual attire to wrap up the week What We’re Looking For We want passionate, detail-oriented problem solvers who thrive in a high-energy environment. Essential Skills: ✔ Customer-first mindset and strong communication skills ✔ Organised, adaptable, and calm under pressure ✔ Tech-savvy and able to multitask ✔ Able to manage workloads and meet KPIs Preferred Skills: 🔹 Experience in the security industry 🔹 Planning/scheduling experience or GANT-based tools If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team! #LI-MS2 #LI-Onsite Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.