Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. THE ROLE: We're hiring the Customer Success Project Manager to join our dynamic team at World Courier, Cencora. Customer Service Project Manager (CSPM) will partner with customers and World Courier teams to optimize highly complex solutions for our customer’s most critical supply chains. The CSPM will work closely with sales executives to understand individual customer needs and objectives, and ensures optimum use of the World Courier network and of technology to meet the customer’s needs. This will encompass running customer workshops to identify objectives, configuring work instructions, statements of work, lane mapping, communication plans, in addition to training customer and World Courier teams and IT integration with customer and other systems. The CSPM will act as the primary operations contact for the client during project setup and coordinate all related activities during this phase to enable World Courier Operations and Customer Solutions to flawlessly execute the supply chain on an ongoing basis. The individual may contribute to QBRs and troubleshoot complex issues as they arise. KEY RESPONSIBILITIES: Works independent as the leading Project Management for complex supply chain projects Responsible for comprehensive understanding of individual customer and industry sector supply chain requirements Collaborates with customers and World Courier teams to design solutions which meet complex customer needs Leads the supply chain setup and plans in detail to ensure flawless execution, including but not limited to: Lane mapping against a standard format Communication and escalation plans Establishing statements or work or work instructions Training client and World Courier teams on special requirements Sets up KPI reporting Project manages IT integrations to customer or other systems such as cell orchestration platforms Hands over to Operations and Customer Service teams once project infrastructure is in place Provide leverage to sales executives, especially to Global & Key Account Managers, to demonstrate the value of World Courier Service Differentiates the customer on-boarding experience, inclusive of on-site workshops if required Collaborates with Customer Success Project Managers in other regions in a Customer Success community of practice, and with Operations and Customer Service teams and others within World Courier to establish shared on-boarding processes and formats, to share best practice and deliver consistent customer experience In alignment with the Company's growth and direction, provides overall financial direction in order to manage the development of budgets, controls and measurements to monitor progress. Supports the Regional Bid Manager in handling bids, tenders and complex opportunities via Salesforce, in close cooperation with the global, regional and local stakeholders Collaborates with and leverages the competency and capacity of the NCEE Customer Services Specialist Team, to ensure local and regional readiness and ability to handle new and existing specialty business Performs related duties as assigned. . REQUIRED EXPERIENCE: Requires training and experience in fields such as business administration, engineering, accountancy, sales, marketing, logistics, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education. Extensive directly related and progressively responsible experience. Formal project management qualification is desirable. KNOWLEDGE & SKILLS: Outstanding project management and consulting skills, including the ability to effectively deploy resources and manage multiple projects of various diverse scope in a cross-functional environment Very strong analytical, conceptual and problem solving skills Ability to negotiate in conjunction with Sales contractual terms and budget refinements Ability to communicate effectively both orally and in writing; ability to communicate with customers, associates and management Ability to work across multidiscipline work teams to learn and apply new skills and techniques to respond to business needs Deep knowledge and understanding of business principles, processes and technology Excellent teamwork and interpersonal skills Consultative presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding Knowledge of computers to operative effectively with PowerPoint presentations, Excel spreadsheets and Microsoft Outlook What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier (UK) Ltd Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com