Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career. Pay Range £35k - £45k base + bonus Job Description Role: Customer Success Manager Location: Birmingham Working Model: Hybrid – 1 day on client site, 2 days in the office, 2 days working from home Role Type: Full-time, Permanent About Us Consultancy+ (part of Reed) delivers outcome-based projects and solutions, backed by Reed’s scale and reputation. We’re proud of our collaborative, no-ego culture—where authenticity, accountability, and action matter. If you’re ambitious, curious, and thrive in a supportive team, you’ll fit right in. The Role As a Customer Success Manager, you’ll drive growth across strategic accounts, lead client onboarding, and ensure delivery excellence. This is a fast-paced, outcome-focused role—perfect for someone who loves building relationships, shaping solutions, and hitting targets. What You’ll Do Grow key accounts through upsell/cross-sell and pipeline management. Lead client onboarding and ensure smooth delivery. Build strong relationships with senior stakeholders. Champion customer success—boost adoption, reduce churn, and improve NPS. Collaborate internally to balance client needs with business goals. What You’ll Bring Experience in Customer Success or Account Management. Proven ability to grow accounts and reduce churn. Strong sales, stakeholder management, and strategic thinking skills. Data-driven mindset and excellent communication. Familiarity with CRM tools (HubSpot or similar). Why Join Us? Backed by Reed’s scale and reputation. Clear career growth and development support. Competitive benefits: pension, sabbaticals, personal development fund, lifestyle perks, and high-achiever rewards. Ready to make an impact? Apply now and help our clients achieve exceptional outcomes while growing strategic accounts. Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria. We’re never afraid to ask, “What’s next?” Inspiration comes from knowing the work you do really matters and, as trailblazers in our field, the value of what we do every day is obvious. We are a family business with a rich history and a purpose of improving lives through work, for people and organisations worldwide. Our inclusive and collaborative approach, combined with an unwavering belief in our long-standing core values, means that we genuinely trust and work hard for each other. We have built a dynamic culture where individual achievement is celebrated and succeeding as a team is revered. A supportive environment, where careers are developed and futures are forged. Feel what it’s like to truly belong. Our story In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world’s largest family-run recruitment business, with offices spanning across the UK, Europe, USA, the Middle East and East Asia. With access to the UK’s largest candidate database and expertise across 20 specialist sectors, we are committed to ensuring that people are at the heart of everything we do to ensure we fulfil our purpose: improving lives through work.