ABOUT VIKTOR

Join our enthusiastic and ambitious team. We are a fast-growing high-tech scale up looking to have an international impact and tens of thousands of users on our low-codeplatform worldwide. Therefore, we are looking for the right people who want to contribute to realize our ambitions. 

WHY DOES OUR TEAM LIKE THIS JOB

"I am in daily contact with customers to maintain and expand the relationship. Thinking along with customers about their vision on digitization and how this can be applied in low code applications is super cool. We are really moving the engineering industry forward with this and make sure that engineers don't have to do boring work anymore!  "

WHAT WILL YOU DO

25% Building and maintaining a strong relationship with (enterprise) customers

25% Evaluations with customers and launching initiatives for further adoption

25% Collaboration with the sales team and the development team to achieve a smooth onboarding and expansion of customers

15% Analyse the metrics of usage and take appropriate actions based on this data

10% Further develop and improve the customer success journey

Our mission is to be a global leader in software tools that unlock engineers’ full potential. Our platform enables engineers to focus on complex challenges while automating routine tasks. Customers, including enterprise leaders like KBR, Arcadis, and WSP, use VIKTOR to develop applications for advanced engineering solutions, from crane foundation designs to workability analysis.

Drive customer success by empowering users to maximize VIKTOR's platform, fostering adoption, long-term partnerships, and business growth through onboarding, account management, renewals, advocacy, and optimizing customer lifecycle processes.

As a Customer success manager, you’ll work closely with digital leaders, managers, users, and developers within these organizations, ensuring alignment with their strategic objectives and supporting their long-term goals. You’ll be involved in every step of their digitization journey, offering impactful recommendations that drive innovation across the engineering industry. 

The main KPIs for a Customer success manager focus on driving portfolio growth, enhancing customer health metrics, fostering brand advocacy through case studies and referrals, and ensuring efficient account management. In this role, you’ll maintain strong internal collaboration with our team of Customer Success Specialists—engineers with deep technical expertise in the product—who handle the technical and functional aspects, allowing you to focus on relationship management and the commercial strategy. Together with sales, consultancy and marketing, you’ll form a multidisciplinary team focused on maximizing impact for each enterprise account. 

YOUR PROFILE

You easily connect with different people at all levels, people like to talk to you 
You are customer-oriented and see commercial opportunities, both in the short and long term
You have affinity with software, digitization and engineering automation and are eager to advise companies on these topics
You are able to analyse metrics of usage and have a data-driven approach towards improvements
At least 4 years of relevant experience where you have worked with land and expand, and full commercial responsibility, including managing large renewals and upsells in SaaS companies
Experienced in construction, engineering, or other technical industries is highly valued; otherwise, strong interest in these areas is essential
Fluent in English; Dutch is a big plus

WHAT WILL YOU GET

An inspiring work environment and an ambitious team
We encourage personal development and offer opportunities to deepen or broaden yourself to grow with the company
An international and dynamic scale up environment where you can make a lot of impact
A flat organizational structure, in which taking responsibility and initiative is encouraged
Good employment conditions, 28 vacation days, legendary team activities, gym, lunch, flexibility and a cool office with the best view of Rotterdam

Don't hesitate and apply right away! In case of questions, drop us a line at [email protected] or contact HR directly via LinkedIn.

Customer success manager

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