Customer Success Coach/Spanish native (3pm-12am)

Company Description

Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and technologies, aimed at the international market, and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 80+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests. ​

Job Description

To support our ReviewPro team in US, we are looking for a young minded, vibrant, high-energy, proactive and detail-oriented Customer Success Coach, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products. This role will be covering LATAM markets from Barcelona office in the 2nd shift - from 3pm to 12am. 

Responsibilities

• Responsibilities include: Primary point of contact for our accounts
• Establish a trusted advisor relationship with each of your assigned accounts
• Ability to monitor the status of onboarding of a client and help them finalize any outstanding items
• Provide training to our clients on the ReviewPro tool and key hospitality best practices
• Increasing the adoption and engagement of features and functionality of the ReviewPro tool
• Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc)
• Regular communication to clients on new features
• Work closely with the Customer Success Team to follow up on bugs and issues
• Identifying upsell and cross-sell opportunities
• Supporting the renewal process in collaboration with the Customer Success and Sales Teams

Qualifications

• Native level of Spanish language and fluent in English.
• Another language is a plus.
• Empathetic, people oriented, great relationship builder.
• Preferably, you have experience in Customer Success role.
• Preferably with experience in the Hospitality industry.
• Results driven with positive and hands-on attitude.
• Strong aptitude for technology.

Additional Information

• Free coffee, tea & fresh fruit at the office

• Flexible working hours & hybrid model of work

• Brand new office located in Barcelona's city center

• International team and fantastic work environment