🌟 Join Us as a Customer Service Team Leader 🌟 🎁 What we offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave (pro-rated in hours) Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts Career Development: Extensive growth and advancement opportunities Free Onsite Parking: Hassle-free commuting Dress Down Fridays: Casual attire to wrap up the week 🌟 What You Will Do As a key member of our leadership team, you’ll play a pivotal role in shaping the future of Customer Services. You’ll be part of a cohort of managers responsible for driving robust control, governance, and operational excellence. Your mission is to inspire your team to deliver outstanding performance, share expertise across the wider operation, and champion initiatives that enhance both customer experience and business outcomes. 🚀 How You Will Do It Achieve Results: Deliver Contact Centre objectives, service levels, and KPIs with precision and consistency. Elevate Experience: Drive improvements that delight customers and strengthen loyalty. Optimise Performance: Contribute to budgetary success by maximising opportunities and managing costs effectively. Lead with Impact: Engage, motivate, and develop individuals and teams to unlock their full potential. Ensure Compliance: Oversee operations to meet internal and external standards with confidence. Build Partnerships: Cultivate strong, positive relationships with stakeholders across the business and beyond. 🔎 What We Look For ✅ Required Proven contact centre leadership experience with a track record of delivering results Extensive experience in coaching and driving performance Strong facilitation skills, effective in both small and large group settings Ability to flex and deliver in a fast-paced environment Confidence to engage, challenge, and influence at all levels Sharp attention to detail and commitment to excellence ⭐ Preferred Recognised coaching and development qualifications (e.g., CIPD, CPD) Ability to apply LEAN Six Sigma Greenbelt or systems thinking methodology to process improvement Experience contributing to customer experience initiatives and operational enhancements #LI-MS2 #LI-Onsite Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.