Azenta UK, Ltd. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job TitleCustomer Service Specialist Job Description Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. Our customer service team are seeking an experienced Customer Service Representative The position will see you responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible. All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley. Ideal applicants, will come with experience of working within a complexed manufacturing environment within customer service and hold previous experience with Oracle, or similar ERP. Candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success. Daily activities include: Reviewing, entering and managing customer orders for consumables, hardware and project orders according to clean order booking and order entry procedures, handling customer calls and emails, routing appropriately. Generating and monitoring open order reports for held, open orders and late orders. Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible. All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley. Proactive management of customers with orders on hold, staged release dates and blanket POs. Establish solid interdepartmental relationships; understand ITO (inquiry to order) & OTR (order to remittance) scope beyond their role. Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary. Monitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry Qualifications/Skills: Proven business experience; preferably in a fast-paced, manufacturing or life sciences Customer Service environment. Professional demeanor; excellent phone skills, strong attention to detail, team player. Customer-first attitude a must; understands that the customer is the driving force behind all activity. Ability to work in a high volume environment with minimal supervision is required. Experienced ERP (Oracle preferred) and Salesforce experience desirable. Microsoft Office proficiency. Excellent time management and organizational skills with the ability to effectively prioritize. Requirements include strong teamwork and problem solving skills If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. Azenta is a market leader in automated bio sample management solutions and multiomics services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. As a global leader in R&D multiomics services, Azenta Life Sciences, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before. To view more job openings please visit our career site at Careers | Azenta Life Sciences